Dispatcher

RB Global Inc.; Charleston (SC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision, and basic life insurance

401(k) plan with 100% match up to 4%

15 days of PTO each year

Job summary

RB Global Inc. is seeking a Dispatcher in Charleston, SC to manage towing resources and ensure timely vehicle pickups and deliveries. The ideal candidate will possess a strong customer service background with at least 2 years of experience, as well as 1 year in dispatch. Responsibilities include directing towing operations, managing truck resources, and establishing relationships with tow drivers. The company offers benefits like medical insurance and a 401(k) plan with matching contributions.

Qualifications

• 2+ years customer service experience.
• 1+ years direct dispatch experience.

Responsibilities

• Direct activities related to towing operations and on-time performance goals.
• Manage tow truck resources and assign work efficiently.
• Plan future day resource requirements and coordinate with towers.
• Identify when demand exceeds capacity and refer to part-time networks.
• Monitor transportation costs and identify opportunities for savings.
• Recruit new towers for additional resources.
• Provide documentation to drivers for pickups and deliveries.
• Monitor work-in-progress to ensure timely performance.
• Identify and elevate issues related to transportation activities.
• Establish positive relationships with tow drivers.
• Review and analyze transportation activity reports.

Skills

Customer service experience

Dispatch experience

Job description

Description

The Dispatcher plays a meaningful role in managing our towing resources to keep our vehicle pickups and deliveries running smoothly, which optimizes branch productivity. The incumbent will provide outstanding customer service to our towing partners and pivoting to coordinate for capacity and resource demands. The Dispatch role plays a crucial part in the organizations business and branch growth.

Qualifications

• 2+ years customer service experience, 1+ years direct dispatch

Responsibilities

• Direct activities related to towing operations and on-time performance goals.
• Manage tow truck resources and assign work in an efficient manner and optimize tower productivity.
• Plan future day resource requirements and coordinate with towers to line up required truck resources.
• Identify when demand exceeds tow truck capacity & refer to part-time networks for additional resources.
• Monitor transportation costs and identify opportunities for cost savings.
• Recruit new towers to build towing networks with added resources.
• Provide necessary documentation to drivers for each pickup and delivery, including check and cash handling as needed.
• Monitor work-in-progress & make necessary adjustments to ensure timely performance.
• Identify and elevate issues or concerns related to transportation activities to management.
• Form a fundamental relationship with the IAA Transportation team.
• Establish and maintain good, positive working relationships with all tow drivers.
• Review and analyze reports on transportation activity, including Time Performance metrics.
• Comply with safety guidelines along with company policies and procedures.
• Other duties as assigned.

Benefits

• Medical, dental, vision, and basic life insurances.
• 401(k) plan with 100% match up to 4% contributed.
• 15 days of PTO each year.

EEO Information

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition.