Emergency Communications Officer (911 Dispatcher)

West Chester Township, Ohio; Olde West Chester (OH); On-site; Full time

Job summary

West Chester Township is seeking an Emergency Communications Officer (911 Dispatcher) to manage emergency calls and dispatch services. This role requires excellent communication skills and the ability to work in high-stress situations. The position offers competitive pay and comprehensive benefits.

Benefits

11 paid holidays

Paid leave (vacation, personal, sick)

Comprehensive health, dental, and vision insurance

Employer-paid life insurance

Employee assistance program

Participation in the Ohio Public Employees Retirement System

Qualifications

• Strong verbal and written communication skills required.
• Experience in communications or 911 dispatching preferred.

Responsibilities

• Processing emergency and non-emergency calls.
• Dispatching Police, Fire, and EMS using computer-aided dispatch technology.
• Working rotating shifts, including nights, holidays, and weekends.

Skills

Communication

Education

High School diploma or equivalent

Job description

Emergency Communications Officer (911 Dispatcher)

West Chester Township Emergency Communications Department is accepting applications for the position of Communications Officer (Dispatcher). Candidates must have strong verbal and written communication skills to provide information and assistance to co-workers and the public. Responsibilities include processing emergency and non-emergency calls, dispatching Police, Fire, and EMS using computer-aided dispatch technology. The role requires working rotating shifts, including nights, holidays, and weekends, and involves high-stress situations requiring quick decision-making. The pay rate ranges from $25.99 to $32.38 per hour.

The Community: This position offers the opportunity to serve Ohio’s largest township, recognized as “One of America’s Best Places to Live.” West Chester is dedicated to excellent customer service, integrity, fiscal responsibility, and open communication, providing exceptional services to a vibrant community.

Required Qualifications:

• High School diploma or equivalent

Preferred Qualifications:

• Experience in communications or 911 dispatching

Benefits include:

• 11 paid holidays
• Paid leave (vacation, personal, sick)
• Comprehensive health, dental, and vision insurance
• Employer-paid life insurance
• Employee assistance program
• Participation in the Ohio Public Employees Retirement System

The position is open until filled. First review of applications begins on 6/2/2025. Pre-interview testing will occur from 6/3/2025 to 6/9/2025, with interviews starting the week of 6/30/2025. All complete applications will be emailed on 6/3/2025 to complete an online assessment. Candidates who pass the assessment will be considered for an interview. The selection process includes testing, panel interview, polygraph, background check, and drug screening. West Chester Township is an equal opportunity employer.