Dispatcher

MV Transportation; Long Beach (CA); Vor Ort; USD 28.000 - 37.000; Vollzeit

Zusammenfassung

MV Transportation is seeking a Dispatcher to direct day-to-day route operations and report to Dispatch Supervisors. Duties include communicating with drivers and clients, monitoring service quality, and ensuring on-time performance.

Must work Nights, Weekends, and Holidays; starting pay is $23.50 per hour. Ideal candidates have dispatcher and customer service experience, High School diploma, and familiarity with Spare Dispatch software.

Qualifikationen

• One year of Dispatcher experience preferred.
• Two years of Customer Service experience preferred.
• High School diploma or equivalent.
• Experience with Spare Dispatch software is a plus.
• Ability to handle multiple tasks under pressure with professional phone manner.
• Knowledge of the service area is a plus.

Aufgaben

• Must be availible to work Nights, Weekends, and Holidays.
• Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.
• Monitors radio, telephones and on-road provision of service for quality.
• Responsible for influencing positive employee morale and quality customer service.
• Monitors and completes driver sign-in and sign-out daily.
• May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.
• Monitors daily system performance.
• Participates in analysis and review of operating performance.
• Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate.
• All other duties, as assigned.

Kenntnisse

Dispatcher experience

Customer service

Multitasking

Phone manner

Service area knowledge

Ausbildung

High School diploma or equivalent

Tools

Spare Dispatch software

Jobbeschreibung

Overview

If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights.

Responsibilities

MV Transportation is seeking aDispatcherwho worksto direct the day-to-day route operations and report to the Dispatch Supervisors. This work is done in compliance with the procedures defined by the client and in conformance with company procedures. His/her duties involve daily communication and interaction with drivers and clients. He/she must also organize and conduct activities to assure safe, cost-effective, on-time operating performance. Tracks and reports sign-in/sign-out times, assures routes are timely, and communicates service issues to the Dispatch Supervisors or Dispatch Managers as appropriate.

Job Responsibilities:

• Must be availible to work Nights, Weekends, and Holidays.
• Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.
• Monitors radio, telephones and on-road provision of service for quality.
• Responsible for influencing positive employee morale and quality customer service.
• Monitors and completes driver sign-in and sign-out daily.
• May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.
• Monitors daily system performance.
• Participates in analysis and review of operating performance.
• Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate.
• All other duties, as assigned.

Qualifications

TalentRequirements:

• One(1)year previous Dispatcher experience preferred.
• Two (2)years of Customer Service experience is preferred.
• High School diploma or equivalent.
• Experience with Spare Dispatch software is a plus.
• Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast pace environment.
• Demonstrate a high customer service commitment.
• Able to demonstrate professional phone manner.
• Knowledge of theservicearea is a plus.

Starting pay rate: $23.50/hour

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.