Dispatcher

Repipe Specialists; Burbank (CA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Set schedule

No late nights

Advancement opportunities

Employee ownership path

Job summary

A-1 Total Service Plumbing in the Los Angeles area is seeking an experienced dispatcher to manage high-volume calls, schedule and dispatch technicians, and maintain accurate customer records in ServiceTitan. The role requires strong communication, multitasking, and a team-first attitude in a fast-paced home services environment.

The ideal candidate will have 1–3+ years of dispatch experience, hands-on ServiceTitan knowledge, and the ability to stay calm under pressure while coordinating multiple

Qualifications

• 1–3+ years of dispatch experience in home services or a related field.
• Hands-on ServiceTitan experience (scheduling, dispatch board, job management)
• Strong phone presence—professional, patient, and efficient on every call
• Ability to manage multiple priorities simultaneously without dropping the ball
• Organized and detail-oriented, with accurate data entry habits
• A team-first attitude and openness to coaching and feedback
• Comfort working one weekend day per week (built into the set schedule)
• Bilingual English/Spanish is a plus — our customers reflect the LA community

Responsibilities

• Manage inbound and outbound calls with professionalism and efficiency
• Schedule and dispatch technicians across the LA metro, optimizing routes in real time
• Maintain accurate job and customer records in ServiceTitan
• Communicate with customers via phone, email, SMS, and chat
• Confirm appointments and proactively handle scheduling changes
• Flag call trends and customer feedback to management
• Support the team with administrative tasks as needed

Skills

Strong communication

Multitasking

Organizational skills

Team collaboration

Bilingual English/Spanish

Tools

ServiceTitan

Job description

$24 per hour, depending on experience

Your Schedule

• Thursday & Friday: Off
• Saturday: 7 AM – 4 PM
• Sunday: 8 AM – 5 PM

No late nights. A consistent, set schedule every week — so you can actually plan your life.

Who We Are

A-1 Total Service Plumbing is a growing residential plumbing company serving the greater Los Angeles area. We promote from within, invest in our people, and are working toward a future as an employee-owned company — meaning the people who build this business will have a real stake in it.

Our dispatch team handles roughly 2,500 calls per month across four dispatchers, supported by a working dispatch supervisor who's in it with you every day. This is a fast-paced, high-volume environment — and we're looking for someone who's done this before and can hit the ground running.

What We're Looking For

We're specifically seeking candidates with prior dispatch experience in a home services environment — plumbing, HVAC, electrical, or similar. This role moves fast, and we need someone who already knows how to manage a busy call queue, coordinate field technicians, and keep customers calm and informed all at once.

ServiceTitan proficiency is strongly preferred. Our entire operation runs on it — scheduling, dispatch, customer records, route optimization — and we don't have the bandwidth to train from zero. If you know the platform, say so prominently in your application.

The right candidate brings:

• 1–3+ years of dispatch experience in home services or a related field
• Hands-on ServiceTitan experience (scheduling, dispatch board, job management)
• Strong phone presence — professional, patient, and efficient on every call
• Ability to manage multiple priorities simultaneously without dropping the ball
• Organized and detail-oriented, with accurate data entry habits
• A team-first attitude and openness to coaching and feedback
• Comfort working one weekend day per week (built into the set schedule)
• Bilingual English/Spanish is a plus — our customers reflect the LA community

What You'll Do

• Manage inbound and outbound calls with professionalism and efficiency
• Schedule and dispatch technicians across the LA metro, optimizing routes in real time
• Maintain accurate job and customer records in ServiceTitan
• Communicate with customers via phone, email, SMS, and chat
• Confirm appointments and proactively handle scheduling changes
• Flag call trends and customer feedback to management
• Support the team with administrative tasks as needed

What You Get

• $24 per hour, based on experience
• Set, consistent schedule with no late nights
• A collaborative team and a dispatch supervisor working alongside you
• Real advancement opportunities — we promote from within
• A path toward employee ownership as the company grows