Home Services Dispatcher — Set Schedule, Growth & Ownership

Repipe Specialists; Burbank (CA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Set schedule

No late nights

Advancement opportunities

Employee ownership path

Job summary

A-1 Total Service Plumbing in the Los Angeles area is seeking an experienced dispatcher to manage high-volume calls, schedule and dispatch technicians, and maintain accurate customer records in ServiceTitan. The role requires strong communication, multitasking, and a team-first attitude in a fast-paced home services environment.

The ideal candidate will have 1–3+ years of dispatch experience, hands-on ServiceTitan knowledge, and the ability to stay calm under pressure while coordinating multiple

Qualifications

• 1–3+ years of dispatch experience in home services or a related field.
• Hands-on ServiceTitan experience (scheduling, dispatch board, job management)
• Strong phone presence—professional, patient, and efficient on every call
• Ability to manage multiple priorities simultaneously without dropping the ball
• Organized and detail-oriented, with accurate data entry habits
• A team-first attitude and openness to coaching and feedback
• Comfort working one weekend day per week (built into the set schedule)
• Bilingual English/Spanish is a plus — our customers reflect the LA community

Responsibilities

• Manage inbound and outbound calls with professionalism and efficiency
• Schedule and dispatch technicians across the LA metro, optimizing routes in real time
• Maintain accurate job and customer records in ServiceTitan
• Communicate with customers via phone, email, SMS, and chat
• Confirm appointments and proactively handle scheduling changes
• Flag call trends and customer feedback to management
• Support the team with administrative tasks as needed

Skills

Strong communication

Multitasking

Organizational skills

Team collaboration

Bilingual English/Spanish

Tools

ServiceTitan

Job description

A-1 Total Service Plumbing in the Los Angeles area is seeking an experienced dispatcher to manage high-volume calls, schedule and dispatch technicians, and maintain accurate customer records in ServiceTitan. The role requires strong communication, multitasking, and a team-first attitude in a fast-paced home services environment.

The ideal candidate will have 1–3+ years of dispatch experience, hands-on ServiceTitan knowledge, and the ability to stay calm under pressure while coordinating multiple