Dispatcher

Talentify; Buffalo (NY); On-site; USD 25,000 - 35,000; Full time

Job summary

American Medical Response (AMR) in Buffalo, NY is looking for a Dispatcher to serve as a call-taker telecommunicator, handling ambulance requests and providing essential pre-arrival instructions. The role is full-time, based in Buffalo, and starts at $21.85 per hour.

The Dispatcher will allocate EMS resources, perform accurate data entry, generate reports, and stay informed on policies and equipment to ensure timely and safe responses.

Qualifications

• High school diploma or equivalent required.
• EMS/dispatcher experience or medical training preferred.
• Strong English reading/writing and clear radio/telephone communication.

Responsibilities

• Receive and record requests for ambulance assistance; provide pre-arrival instructions.
• Allocate EMS resources using protocols and decision rules.
• Maintain accurate paperwork and data entry for shifts.
• Generate reports and ensure data accuracy.
• Locate incident scenes and identify safe routes.
• Relay information from supervisors and adhere to procedures.
• Maintain knowledge of company policies and equipment.

Skills

Typing speed

Clear radio/phone communication

Multitasking

Basic computer skills

EMS/dispatcher experience

English reading/writing

Education

High school diploma or equivalent

Tools

Dispatch software

Data entry devices

Communication equipment

Job description

American Medical Response (AMR)

Dispatcher: Full-time

Buffalo, NY

starting pay: $21.85/hr.

JOB SUMMARY

The Dispatcher functions primarily as a call-taker telecommunicator and is responsible for receiving, recording and effectively managing requests for ambulance assistance/transport from various sources. The Dispatcher will offer pre‑arrival instructions as indicated.

RESPONSIBILITIES

• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
• Allocates EMS resources properly as the need arises by application of appropriate decision‑making rules and approved protocols.
• Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.
• Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.
• Responsible for generating applicable reports and checking for accuracy.
• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
• Relays instructions from supervisors, messages and emergency information.
• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
• Follows established parameters/formats in receiving requests for service.
• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.

QUALIFICATIONS

• High school diploma or equivalent.
• Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher.
• Skilled in reading and writing English.
• Ability to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Ability to efficiently utilize all equipment assigned to him/her.
• Ability to manage multiple tasks simultaneously.
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
• Ability to understand basic computer applications.

Why Choose AMR?

AMR is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors

keep care at the center, raise your hand, seek to understand, find a way together and be accountable unite our teams and set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Fixed Rate Position: $21.85/hr.

Check out our careers site benefits page to learn more about our benefit options.

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