Dispatcher

Jobtailor; Birmingham (AL); On-site; USD 19,000 - 30,000; Full time

Job summary

Jobtailor in Birmingham, AL is seeking a skilled EMS Dispatcher to respond to emergency and non-emergency calls for ambulance and transportation services, while routing requests and providing clear communication.

You will monitor calls and emails, maintain CAD data, coordinate resources, document trip details, and ensure accurate data entry; work under high volume with calm professionalism. The role emphasizes integrity and teamwork in dispatch protocols.

Qualifications

• High school diploma or equivalent.
• EMS or public safety dispatcher experience or minimum medical training.
• Skilled in reading and writing English.
• Ability to communicate clearly on radio and telephone.
• Accurate data recording and reporting.
• Efficient use of all assigned equipment.
• Ability to multitask and work under high stress.
• Good typing speed and accuracy; basic computer skills.

Responsibilities

• Respond to emergency and non-emergency calls for ambulance and transportation services.
• Assign and route transportation requests and communicate clearly.
• Monitor and respond to calls and emails using dispatch systems for providers and facilities.
• Maintain calm, professional demeanor during high volume events.
• Input data into Computer Aided Dispatch system accurately.
• Review, schedule, and assign transportation requests.
• Allocate resources using approved protocols as needed.
• Document trip data and equipment needs; monitor unit locations and response times.

Skills

Data Entry

Emergency Dispatching

Typing Skills

Information Management

Resource Allocation

Education

High school diploma or equivalent

Tools

Communication Consoles

Radio System

Recording System

TraumaSoft

Call Handling Systems

Job description

• As a member of the communications staff, the dispatcher will respond to emergency and non-emergency calls for ambulance and transportation services.
• This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers.
• Dispatchers will proficiently monitor and respond to calls and emails using established call handling and information management systems delivering excellent customer support to providers, facilities, and fellow coworkers.
• Demonstrates a calm, professional demeanor during periods of high volume or unusual events during all communications.
• Follows established parameters/formats in receiving requests for service.
• Input data accurately and completely into the Computer Aided Dispatch system for all requests for service.
• Use appropriate methods to review, schedule, and assign transportation requests.
• Allocates resources properly as the need arises by application of appropriate decision-making and approved protocols.
• Effectively document and communicate trip data including confirmations and equipment needs.
• Monitor, update, and control the location and movement of field units.
• Monitor and document response times of units.
• Responsible and accountable for completeness and accuracy of data entry related to their position prior to completion of shift.
• When necessary, assist responding units with routing instructions utilizing all map resources.
• Relays instructions from supervisors, messages, and emergency information.
• Maintains a current working knowledge of all company policies, procedures, General Orders, and memorandums.
• Demonstrate efficient operations and extensive knowledge of all equipment including but not limited to communication consoles, radio system, recording system, and TraumaSoft.
• Report failure of Communication Center equipment to the Director of Communications in a timely and appropriate manner.
• Acts with integrity, honesty, and skill to promote the departmental mission and values of Excelsior.
• Perform all other duties as assigned.
• Adherence to and compliance with information systems security is everyone’s responsibility.

Requirements

• High school diploma or equivalent.
• Must have minimal medical training or telecommunications experience or have at least one year's experience as an EMS or public safety dispatcher.
• Skilled in reading and writing English.
• Ability to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Ability to efficiently utilize all assigned equipment.
• Ability to manage multiple tasks simultaneously.
• Ability to multitask and function under high stress situations.
• Possess good typing skills with the speed and accuracy necessary to efficiently process service requests.
• Ability to understand basic computer applications.

Core Competencies

Demonstrates proficiency in emergency and non-emergency call handling, data entry accuracy, and effective communication under pressure. Possesses strong multitasking abilities and a thorough understanding of dispatch protocols and equipment.

Highest-signal resume keywords

• Emergency Call Handling
• Data Entry Accuracy
• Communication Skills
• Multitasking Under Stress
• Computer Aided Dispatch System

ATS Optimization Keywords

Hard Skills

• Data Entry
• Emergency Dispatching
• Typing Skills
• Information Management
• Resource Allocation

Soft Skills

• Clear Communication
• Calm Demeanor
• Integrity
• Professionalism
• Decision-Making

Industry Keywords

• EMS Dispatcher
• Public Safety Dispatcher
• Service Requests
• Response Times
• Information Systems Security

Tools & Technologies

• Communication Consoles
• Radio System
• Recording System
• TraumaSoft
• Call Handling Systems