Emergency Call Taker

Jobtailor; Denver (CO); On-site; USD 52,000 - 76,000; Full time

Job summary

Jobtailor is seeking a Public Safety Dispatcher to join our Denver-based team. You will respond to emergency and non-emergency calls for Police, Fire, and EMS, collect vital details, and quickly determine priority while guiding dispatch actions.

The role requires calm, professional communication and strict confidentiality. Candidates should have a high school diploma or GED, 2 years of public contact experience, and 1 year of Windows-based computer use.

Qualifications

• High school diploma or GED/HiSET/TASC required.
• 2 years public contact experience handling problems and guiding policies.
• 1 year computer experience in Windows or similar OS.

Responsibilities

• Respond to emergency and non-emergency calls for Police, Fire, and EMS with professionalism and empathy.
• Collect, assess, and document information into the CAD system quickly and accurately.
• Determine call priority and initiate appropriate protocols and dispatch, including EMD when needed.
• Provide lifesaving instructions and emergency triage guidance over the phone when needed.
• Handle high volume of calls in a fast-paced environment while maintaining accuracy.
• Navigate CAD, telephone, and mapping systems to support call handling.
• Exercise sound judgment and independent decision-making under pressure.
• Maintain confidentiality and follow departmental policies and performance standards.

Skills

Emergency protocols

Effective communication

Confidentiality

Education

High school diploma or GED

Tools

CAD

Telephone systems

Mapping software

Microsoft Windows

Job description

Responsibilities

• Serving as essential personnel by responding to emergency and non-emergency calls for Police, Fire, and EMS with professionalism, composure, and empathy.
• Quickly and accurately collect, assess, and document critical information into the Computer-Aided Dispatch (CAD) system.
• Determine the nature and priority of each call, initiating appropriate protocols and dispatch responses, including Emergency Medical Dispatch (EMD) when required.
• Provide lifesaving instructions and emergency triage guidance over the phone as needed.
• Manage a high volume of back-to-back calls in a fast-paced, high-stress environment while maintaining accuracy and focus.
• Operate and navigate multiple systems, including CAD, telephone, and mapping software, to ensure efficient call handling.
• Exercise sound judgment and independent decision-making under pressure to support timely emergency response.
• Maintain strict confidentiality and adhere to departmental policies, procedures, and performance standards.

Requirements

• Graduation from high school or possession of a GED, HiSET or TASC Certificate.
• Two (2) years of public contact experience dealing with individual problems and applying policies, procedures, and or legal guidelines.
• One year of computer user experience in a Microsoft Windows operating system environment or comparable operating system.
• Requires a CPR Certification before the end of academy training and successful recertification as required by the National Academy of Emergency Medical Dispatch during employment.
• Requires an EMD Certification issued by NAED before the end of academy training and successful recertification as required by the National Academy of Emergency Medical Dispatch.
• Must pass an initial pre‑security clearance screening and maintain CBI certification as a condition of employment.
• Must take and pass an online test every two years to maintain certification.
• Licenses and certifications must be kept current as a condition of employment.

Core Competencies

Demonstrates expertise in emergency response protocols, including Emergency Medical Dispatch (EMD) and effective communication under pressure. Proficient in using Computer-Aided Dispatch (CAD) systems and maintaining confidentiality while adhering to departmental policies.

Tools & Technologies

• Computer‑Aided Dispatch (CAD)
• Telephone Systems
• Mapping Software
• Microsoft Windows