Dispatcher

Mountain Transit; Big Bear Lake (CA); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Mountain Transit in California is seeking a Dispatcher to support daily operations under the supervision of the Operations Supervisor. You will receive calls, coordinate Dial-A-Ride scheduling, and log customer feedback using Mountain Transit software and radio systems.

The role requires strong radio and telephone etiquette, computer skills, and the ability to assess situations and coordinate safe, timely responses.

Qualifications

• Two years of related field experience.
• Knowledge of radio and telephone etiquette.
• Ability to use computer and Mountain Transit systems.
• Understanding California regulations for commercial drivers.
• Must possess a California driver’s license and be at least 21 years old.

Responsibilities

• Receive and respond to radio transmissions.
• Answer incoming calls to dispatch office.
• Schedule, coordinate, and log Dial-A-Ride requests.
• Log all caller feedback.
• Coordinate responses to driver emergencies.
• Arrange substitute drivers as needed.
• Complete shift reports for incidents.
• Attend required trainings and meetings.
• Follow Mountain Transit policies and procedures.

Skills

Radio communications

Telephone etiquette

Customer relations

Computer literacy

Multiple-monitor use

Decision making

Job description

Under the direction of the Operations Supervisor, the Dispatcher receives all incoming calls, answers inquiries related to Mountain Transit services, schedules passengers for Dial-a-Ride service, correctly logs customer feedback. Utilizes a two-way radio system and Mountain Transit software applications to directly monitor, coordinate, and oversee the daily operation of all transportation services.

Requirements:

• Monitors and responds as necessary and appropriate to all radio transmissions.
• Answers and responds appropriately to all incoming telephone calls to the dispatch office.
• Schedules, coordinates, and logs all Dial-A-Ride requests and dispatch requested Dial-A-Ride service.
• Records and maintains an accurate log of all incoming calls.
• Coordinates the response to driver reported emergencies. Informs and updates the operations supervisor on the status of the emergency.
• Arranges for substitute driver(s) when a driver(s) calls in absent.
• Receives and logs all lost and found items.
• Accurately completes Shift Reports noting any incidents, accidents, or driver issues.
• Records received customer feedback and alerts supervisor via e-mail to feedback.
• Attends any required training sessions.
• Attends meetings as required.
• Performs other duties as assigned.

Additional Information:

Required Education and Experience:

• A minimum of two years of previous experience in a related field
• Knowledgeable and skilled in radio communications and telephone etiquette.
• Ability to use a computer and navigate websites to log information and attend to multiple monitors.
• Ability to learn and become skilled in using Mountain Transit’s telephone and radio systems.
• Ability to evaluate a situation and determine the most appropriate response.
• Skilled in customer relations and communication.
• Considerable knowledge of passenger safety applicable to public transportation.
• Ability to adhere to policy and procedures contained in the Drivers Handbook and Mountain Transit Employee Manual.
• Ability to follow directions from supervisors.
• Ability to communicate orally and in writing as necessary for reporting accidents, incidents, and vehicle defects.
• Knowledge and understanding of California regulations for Commercial Drivers.
• Must possess a current California driver’s license.
• Must be at least 21 years of age.

Special Requirements:

• Must pass a criminal background check with no criminal convictions which may, in the sole judgement of Mountain Transit, constitute a threat to the property or safety of others.

Working Conditions:

• Work entails extended sitting with periods of frequent standing, walking, and bending.
• Must occasionally attend meetings and required training sessions.
• May require road dispatch for special services (i.e.: BBMR)
• Must work varied days and hours, including weekends and some holidays.