Driver Manager

Partners In Recovery LLC; Flagstaff (AZ); On-site; USD 81,000 - 97,000; Full time

Job summary

Mountain Line in Flagstaff, AZ is seeking a Driver Manager to lead, coach, and support transit operators, ensuring safe, professional performance and compliance with safety rules.

The role oversees operator attendance, performance, conduct, employee engagement, workforce development, and adherence to organizational policies. It collaborates with the Operations leadership team to improve service delivery.

Qualifications

• Bachelor’s degree required or equivalent experience.
• Minimum of two years supervisory experience with responsibility for employee performance, attendance, safety, and service delivery.
• Class B CDL with Passenger Endorsement, or ability to obtain and maintain one.

Responsibilities

• Lead and coach transit operators to ensure safe, professional performance and service delivery.
• Monitor attendance, performance, conduct, and employee engagement; maintain records.
• Investigate incidents, accidents, and safety-related events; provide follow-up and corrective actions.
• Collaborate with Operations Manager and Deputy General Manager to promote consistent leadership and operational excellence.

Skills

Supervise frontline employees

Coaching and development

Communication skills

Problem solving

Education

Bachelor's degree in Transportation/Business/Public Administration

Tools

Transit scheduling software

Dispatch systems

Management information systems

Job description

• Base Pay $80,555.00 - $96,666.20 / Year
• Job Category Operations, Transit, Transportation
• Employee Type Exempt
• Manage Others Yes

Contact information

• Name Human Resources
• Phone [phone]
• Email [e-mail]

Safety Statement

This is a safety-sensitive position subject to the rules and regulations of the Drug and Alcohol Policy and required testing policy per the Federal Transit Administration (FTA). The incumbent is required to fully comply with all operational safety rules and regulations established by Mountain Line.

Driver Manager Position Summary

The Driver Manager is responsible for leading, coaching, developing, and supporting assigned transit operators to ensure safe, professional, and effective performance of their duties in support of organizational service delivery goals. The position is accountable for operator attendance, performance, conduct, employee engagement, workforce development, and compliance with organizational policies and procedures. The Driver Manager serves as a key member of the Operations leadership team and works collaboratively with the Operations Manager and Deputy General Manager of Operations to support organizational performance objectives, employee accountability, workforce reliability, and continuous improvement initiatives.

Essential Functions & Responsibilities

Safety

• Promotes a culture of safety and regulatory compliance throughout assigned operator groups.
• Investigates accidents, incidents, and safety-related events involving assigned employees.
• Conducts follow-up coaching and corrective action resulting from safety investigations when appropriate.
• Monitors employee safety performance and develops strategies to reduce accidents and prevent workplace injuries.
• Ensures compliance with federal, state, local, and organizational safety requirements.
• Leads, coaches, mentors, and develops assigned transit operators.
• Establishes performance expectations and reinforces organizational values, customer service standards, and workplace expectations.
• Creates a positive work environment that promotes employee engagement, accountability, professionalism, and continuous improvement.
• Identifies training and development opportunities to improve employee performance and operational effectiveness.
• Recognizes and reinforces positive performance and employee achievements.

Operator Performance & Accountability

• Acts as the primary manager responsible for operator performance, attendance, conduct, compliance, and workforce accountability.
• Establishes performance expectations and behavioral standards for assigned operator groups.
• Conducts coaching, mentoring, counseling, and performance improvement activities to support employee success.
• Develops and implements improvement plans to address performance deficiencies and encourage employee growth.
• Maintains employee performance records and ensures accurate documentation of coaching, counseling, commendations, and corrective actions.
• Ensures employee compliance with organizational policies, procedures, safety requirements, and performance standards.

Employee Relations

• Serves as the designated management representative responsible for employee corrective action, progressive discipline, performance improvement plans for assigned operator groups.
• Conducts investigations related to attendance, performance, conduct, safety, policy compliance, and workplace concerns.
• Prepares and maintains documentation necessary to support corrective action.
• Responds to employee grievances.
• Ensures consistent application of policies and procedures.
• Supports conflict resolution and fosters productive employee-management relationships.

Customer Service & Employee Engagement

• Promotes exceptional customer service through employee coaching, recognition, and performance management.
• Investigates and resolves customer complaints and reviews commendations involving assigned operators, ensuring appropriate follow-up actions are taken and timely responses are provided to front desk staff for customer communication.
• Supports initiatives that improve employee morale, engagement, retention, and workplace culture.
• Encourages employee participation in organizational programs and continuous improvement efforts.

Collaboration with Operations Management

• Collaborates closely with the Operations Manager to align workforce performance with service delivery objectives and operational expectations.
• Utilizes operational observations, documentation, and performance information provided by Dispatchers and Transit Supervisors to support employee coaching, attendance management, performance improvement, and disciplinary processes.
• Works collaboratively with the Operations Manager to identify trends affecting workforce performance and develop strategies to improve employee accountability and operational outcomes.
• Ensures employee-related concerns identified through day-to-day operations are appropriately addressed through established performance management processes.
• Partners with the Operations Manager and Deputy General Manager of Operations to promote consistent leadership practices and operational excellence.

Performance Management & Continuous Improvement

• Partners with the Operations Manager and Deputy General Manager of Operations to establish measurable workforce performance standards and key performance indicators (KPIs) related to attendance, safety, customer service, employee performance, and workforce reliability.
• Regularly reviews employee performance results, attendance trends, customer feedback, safety data, and operational observations to identify performance gaps and development opportunities.
• Ensures action plans are developed, implemented, and monitored to improve workforce performance and achieve established organizational objectives.
• Utilizes performance data to support coaching, workforce planning, employee development, and continuous improvement initiatives.
• Promotes a culture of accountability, professionalism, customer service, employee development, and performance-based decision-making.

Attendance

This position supports a seven-day transit operation and requires flexibility to work beyond standard office hours for early morning, evening, weekend, holiday, emergency, and operational needs. The position may be required to respond to employee issues, service disruptions, safety events, and changing operating conditions. Attendance should be regular and predictable. General employment policies regarding vacation, sick, and unpaid leave apply.

Confidentiality

This position regularly handles confidential employee, customer, operational, and labor relations information and is expected to maintain confidentiality at all times.

Knowledge

• Thorough knowledge of public transportation operations, service delivery, dispatch functions, and operator scheduling practices.
• Knowledge of workforce deployment, daily service management, and operational resource allocation.
• Knowledge of ADA regulations and requirements as they apply to public transit operations.
• Knowledge of applicable federal, state, and local laws, regulations, and policies affecting transit operations.
• Knowledge of vehicle operations, safety practices, accident prevention, and risk mitigation principles.
• Knowledge of incident response, service recovery, and emergency management procedures.
• Knowledge of transit technology systems, operational reporting tools, and management information systems.
• Knowledge of employee performance management, coaching, corrective action, and attendance management principles.
• Knowledge of customer service principles and complaint resolution practices.
• Knowledge of effective supervisory, leadership, and team-building practices.

Skills & Abilities

• Communicate effectively, both orally and in writing, with employees, customers, supervisors, and stakeholders.
• Supervise, motivate, coach, and develop frontline employees while fostering a positive and accountable work environment.
• Monitor employee performance and address attendance, safety, customer service, and policy compliance issues.
• Analyze operational information and make sound decisions in a fast-paced environment.
• Investigate incidents, accidents, customer complaints, and employee concerns, and implement appropriate follow-up actions.
• Coordinate daily operations and staffing needs to ensure safe, efficient, and reliable service delivery.
• Exercise sound judgment and problem-solving skills while handling routine and complex operational issues.
• Respond effectively to emergencies, service disruptions, and changing operational conditions.
• Build and maintain collaborative working relationships across departments and workgroups.
• Maintain accurate records, prepare reports, and ensure proper documentation of operational activities and employee performance.
• Promote a culture of safety, accountability, teamwork, and customer service excellence.
• Interact effectively with individuals from diverse backgrounds and cultures.

Education Requirements

• Bachelor's degree in Transportation, Business Administration, Public Administration, or a related field; or an equivalent combination of education, training, and experience.

Similar Work Experience

• Minimum of two (2) years of supervisory experience with responsibility for employee performance, attendance, safety, and service delivery.
• Experience leading frontline employees in a transportation, logistics, customer service, public service, or similar operational environment.
• Experience investigating incidents, addressing customer concerns, and managing employee performance issues.
• Demonstrated ability to coordinate daily operations and effectively manage workforce resources.

Preferred Qualifications

• Experience in fixed-route public transportation operations.
• Experience with transit scheduling, dispatch systems, workforce management software, and operational reporting tools.

Licenses, Training, or Certifications Required

• Class B Commercial Driver License (CDL) with Passenger Endorsement, or the ability to obtain and maintain one.
• Valid Arizona Driver's License with an acceptable driving record.

Substitution

Any combination of education, experience, and training that provides the required knowledge, abilities, and skills to successfully perform the duties of the position may be considered.

Mountain Line is an equal employment opportunity employer.