Dispatcher

ABC-Home-; Austin (TX); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Health, Dental, Vision & LifeInsurance

401(k) with company matching

Paid vacation and sick leave (PTO)

Profit Sharing Plan

Lead Now Program for all employees

Job summary

ABC is hiring a Dispatcher in Austin to receive, schedule, and dispatch emergency and non-emergency requests for the Mechanical division during regular business hours.

You will manage communications with customers, technicians, and service managers, execute dispatch plans, and help maintain accurate customer records while providing timely information and ensuring high service levels.

Qualifications

• 1 Yr Experience in dispatching, route planning, scheduling PLUS call center experience.
• Must be able to type at least 30 WPM, proficient in 10-key, and use a phone system.
• Ability to organize and prioritize multiple tasks in a fast-paced environment.
• Ability to communicate well, using excellent interpersonal and communication skills.
• Must be able to adapt quickly in an ever-changing, fast-paced environment.
• High proficiency with emailing, instant messaging, and various electronic devices and applications for effective communication/information sharing.
• Ability to prioritize workload, work under pressure while maintaining composure, and occasionally diffuse escalations.
• Excellent written communication skills, including spelling and punctuation.
• Ability to work across multiple platforms simultaneously while managing three monitors and phone systems.
• Excellent team player with commitment to company values.
• Proficient in Spanish a plus.
• Ability to sit for long periods of time.

Responsibilities

• Answer incoming calls for Mechanical Services (Ex: Plumbing, HVAC, Electrical, Appliance & Water Quality).
• Provide timely and accurate information to incoming customer requests. Schedule service appointments.
• Professionally, timely, and effectively communication with customers, technicians, and service managers for all scheduling and dispatching purposes.
• Know, understand and execute the dispatch strategy/plan for each department/service trade.
• Resolve or diffuse customer issues and provide timely feedback to the supervisor regarding service failures or customer concerns.
• Maintain customer records by immediately updating account information.
• Provide timely and accurate information to incoming customer requests.
• Work in partnership with other employees to meet and exceed customer expectations.
• Maintain a positive attitude at all times with customers, fellow employees, and supervisors.

Skills

Dispatching

Call center experience

Typing 30 WPM

10-key

Communication

Multitasking

Spanish a plus

Team player

Job description

Description

Are you someone who thrives under pressure, stays organized, and communicates clearly?

Now Hiring: Dispatcher – Join a Fast-Paced, High-Impact Team

Regular Schedule: Monday - Friday 9am - 6pm

Training Schedule: 8am - 5pm

Pay: $19 - $23 an hour (based on experience)

** ONLY SEEKING APPLICANTS LOCAL TO THE IMMEDIATE AUSTIN AREA

1 Yr Experience in dispatching, route planning, scheduling PLUS call center experience.

HOW YOU'LL MAKE AN IMPACT

As ABC’s Dispatcher, you will receive, schedule, and dispatch emergency and non-emergency customer requests for the Mechanical division during ABC’s regular business hours.

Requirements

WHAT YOU'LL BRING

• 1 Yr Experience in dispatching, route planning, scheduling PLUS call center experience.
• Must be able to type at least 30 WPM, proficient in 10-key, and use a phone system.
• Ability to organize and prioritize multiple tasks in a fast-paced environment.
• Ability to communicate well, using excellent interpersonal and communication skills.
• Must be able to adapt quickly in an ever-changing, fast-paced environment.
• High proficiency with emailing, instant messaging, and various electronic devices and applications for effective communication/information sharing.
• Ability to prioritize workload, work under pressure while maintaining composure, and occasionally diffuse escalations.
• Excellent written communication skills, including spelling and punctuation.
• Ability to work across multiple platforms simultaneously while managing three monitors and phone systems.
• Excellent team player with commitment to company values.
• Proficient in Spanish a plus.
• Ability to sit for long periods of time.

WHAT WE OFFER

• Health, Dental, Vision & Life Insurance
• 401(k) with company matching
• Paid vacation and sick leave (PTO)
• Participation in Profit Sharing Plan
• Lead Now Program for all employees to increase earnings and pay
• Company clubs & committees, and company outings
• Paid trainings and development opportunities
• Tuition reimbursement
• Educational scholarships for employees and family members
• Wellness program, including gym membership
• Volunteer Engagement Program: 16 hrs. a year of Approved Volunteer Time Off (VTO)

WHAT YOU’LL DO

• Answer incoming calls for Mechanical Services (Ex: Plumbing, HVAC, Electrical, Appliance & Water Quality).
• Provide timely and accurate information to incoming customer requests. Schedule service appointments.
• Professionally, timely, and effectively communication with customers, technicians, and service managers for all scheduling and dispatching purposes.
• Know, understand and execute the dispatch strategy/plan for each department/service trade.
• Resolve or diffuse customer issues and provide timely feedback to the supervisor regarding service failures or customer concerns.
• Maintain customer records by immediately updating account information.
• Provide timely and accurate information to incoming customer requests.
• Work in partnership with other employees to meet and exceed customer expectations.
• Maintain a positive attitude at all times with customers, fellow employees, and supervisors.

ABC is an Equal Opportunity Employer.

Please note that if an offer is extended that we do conduct the following pre-employment screenings: Drug Screen, Physical & Physical Performance Evaluation (PPE). ABC participates in the E-Verify (I-9) program and conducts comprehensive criminal background checks, along with a 7-year Motor Vehicle Report (MVR) review. Must hold a valid driver's license with an issue date of at least five years prior to the date of this application.

As an equal opportunity employer, we are committed to respecting the religious beliefs and practices of all individuals. We will consider reasonable accommodation requests from applicants and employees who require adjustments to their work schedules or practices due to sincerely held religious beliefs, provided such accommodations do not create an undue hardship on the company’s operations.

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