Dispatcher

RMA Worldwide Chauffeured Transportation; Austin (TX); On-site; USD 34,000 - 48,000; Full time

Job summary

RMA Worldwide Chauffeured Transportation in Texas is seeking a dependable Dispatcher for the Afternoon/Evening shift to coordinate chauffeurs and client needs. Based in Houston or Austin, you will dispatch, track trips, handle schedule changes, and maintain accurate records in our systems.

The role requires clear communication, reliability, and the ability to stay composed in a fast-paced environment while delivering top-tier service.

Qualifications

• Experience in dispatch, logistics, or operations.
• Strong computer and software skills.
• Excellent communication and service mindset.
• Able to multitask in a fast-paced setting.

Responsibilities

• Dispatch and monitor chauffeurs throughout shifts.
• Coordinate trip assignments and adjust as needed.
• Monitor trip status and ensure on-time performance.
• Communicate schedules, changes, delays, and client needs.
• Respond quickly and professionally to operational issues.
• Maintain accurate trip and dispatch information in systems.
• Communicate with clients and internal departments.
• Assist with last-minute changes and coverage needs.
• Provide excellent customer service to clients and chauffeurs.
• Perform other dispatch and operations duties as assigned.

Skills

Dispatch experience

Customer service

Multitasking

Communication skills

Tools

Dispatch software

Job description

About this position

RMA Worldwide Chauffeured Transportation is a leading provider of premium transportation services operating in Maryland, Massachusetts, New Jersey, New York, Pennsylvania, Texas, Virginia, and Washington, DC. We pride ourselves on offering a diverse fleet that includes sedans, SUVs, sprinters, mini-buses, and Motor Coaches, enabling us to provide accurate concierge service by blending seamless technology and logistics across 650 cities worldwide. Embracing the belief that perfection is an ongoing pursuit, we aspire to achieve excellence in every moment, making RMA the premier choice of employer. Embarking on a career at RMA means embarking on continuous learning and growth. Whether you're starting in our operations, customer service, or management, we offer opportunities and skill enhancement. Working at RMA isn't just about providing transportation; it's about embodying our core values and ensuring exceptional service in every city, every time.

VISION STATEMENT:

At RMA Worldwide, Chauffeured Transportation, Every Ride Counts, starts with recognizing that Every Employee Counts. We must lead the industry by example, championing a culture of excellence, integrity, and continuous improvement, where Every Employee Counts and plays an integral role in our collective success. We are committed to offering our clients an exceptional travel experience, seamlessly integrating technology and logistics to refine our driving force: Every Ride Counts!

Dispatcher – Afternoon/Evening Shift

RMA Worldwide Chauffeured Transportation is seeking a dependable, organized, and customer-focused Dispatcher to join our Operations team. We are currently hiring one Dispatcher and are open to candidates based in either Houston or Austin, Texas .

What You’ll Do

As a Dispatcher, you will help coordinate daily transportation operations and ensure our chauffeurs and clients receive timely, professional support.

• Dispatch and monitor chauffeurs throughout their shifts
• Coordinate trip assignments and make adjustments based on operational needs
• Monitor trip status and ensure on-time performance
• Communicate with chauffeurs regarding schedules, changes, delays, and client needs
• Respond quickly and professionally to operational issues
• Maintain accurate trip and dispatch information in company systems
• Communicate with clients and internal departments when necessary
• Assist with last-minute changes, call-outs, and coverage needs
• Provide excellent customer service to both clients and chauffeurs
• Complete other dispatch and operations duties as assigned

What We’re Looking For

• Previous dispatch, transportation, logistics, or operations experience preferred
• Strong computer skills and ability to learn dispatch software
• Excellent communication and customer service skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving and decision-making skills
• Dependable, punctual, and detail-oriented
• Comfortable communicating by phone, email, and internal systems
• Ability to remain calm and professional when handling time-sensitive situations
• Must be available to work the full Wednesday–Sunday, 2:00 PM–10:30 PM schedule

Why Join RMA?

RMA Worldwide Chauffeured Transportation is a growing transportation company committed to providing exceptional service to our clients while building a strong, professional team.

We offer a competitive compensation and benefits package, paid time off, opportunities for growth, and a fast-paced environment where your work directly impacts daily operations.

RMA Worldwide Chauffeured Transportation is an Equal Opportunity Employer.

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