Dispatch Clerk

Merchants Distributors, Inc. (MDI); Scranton (SC); On-site; USD 32,000 - 45,000; Full time

Job summary

Merchants Distributors, Inc. (MDI) is seeking an Administrative Dispatch Support professional to assist the Transportation team in ensuring timely and accurate delivery execution.

You will help with dispatch duties, driver communication, scheduling updates, and documentation while complying with company standards and regulatory requirements. The role requires flexibility for varied shifts and attention to detail.

Qualifications

• High school diploma or equivalent.
• Experience in transportation, dispatch, logistics, or administrative support preferred.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong verbal and written communication skills.
• Basic to intermediate proficiency in Microsoft Excel and Word.
• Flexibility to work various shifts, including nights, weekends, or holidays as needed.

Responsibilities

• Assist in dispatching drivers by preparing trip paperwork and instructions.
• Communicate route assignments and schedule changes to drivers.
• Monitor delivery progress and coordinate with drivers, stores, and management.
• Update schedules and adjust as directed by leadership.
• Maintain dispatch logs and transportation documentation.
• Enter driver and trip data into internal systems.
• Support timely load execution with warehouse teams.
• Provide training support for dispatch systems and processes.
• Handle routine inquiries and escalate when needed.

Skills

Dispatch coordination

Communication

Time management

Organizational skills

Attention to detail

Multitasking

Education

High school diploma

Tools

Microsoft Excel

Microsoft Word

Job description

Overview

Provide administrative and operational support to the Transportation team to ensure timely and accurate delivery execution. Supports dispatch activities, driver communication, scheduling updates, and documentation while maintaining compliance with company standards and regulatory requirements.

SCHEDULE:

Sunday 5:00 AM - 12:30 PM; Wednesday 9:00 PM - 8:30 AM; Thursday 9:00 PM - 8:30 AM; Saturday 4:00 AM - 3:30 PM

Responsibilities

• Assist in dispatching drivers by preparing and distributing load paperwork and trip instructions, including planning holiday scheduling.
• Communicate route assignments, changes, and delivery expectations to drivers.
• Monitor delivery progress and maintain communication with drivers, store locations, and management.
• Update schedules and make routine adjustments based on leadership direction.
• Print, assemble, and organize trip documentation after loads are released.
• Maintain communication with drivers regarding dispatch times, delays, and delivery status.
• Provide updates to drivers on schedule changes and estimated delivery times.
• Answer incoming calls and resolve routine inquiries or escal**ate** as needed.
• Maintain accurate dispatch logs, records, and transportation documentation.
• Enter driver, trip, and routing data into internal systems.
• Monitor deliveries and report delays or service issues to leadership.
• Assist with matching backhauls to routes and communicating stops to drivers.
• Support updates to trips or backhaul changes as directed.
• Coordinate with warehouse teams to support timely load execution.
• Assist with training new employees on dispatch systems and processes, including ongoing support of CAMS, MOBI and Mainframe.
• Provide general administrative support to the Transportation department.

Qualifications

• High school diploma or equivalent.
• Experience in transportation, dispatch, logistics, or administrative support preferred.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong verbal and written communication skills.
• Basic to intermediate proficiency in Microsoft Excel and Word.
• Ability to learn transportation and dispatch systems.
• Flexibility to work various shifts, including nights, weekends, or holidays as needed.