Dispatcher

RoadSafe Traffic Systems; Albuquerque (NM); On-site; USD 40,000 - 60,000; Full time

Job summary

RoadSafe Traffic Systems is seeking an Operations Dispatcher & Fleet Coordinator to serve as the primary liaison between customers, field crews, and internal departments for efficient scheduling of rental equipment and personnel. The role emphasizes strong organization, decision-making, and profitability support, with duties spanning dispatch, ticketing, inventory accuracy, and cross-branch coordination.

This non-exempt role requires proactive communication and the ability to manage multiple

Qualifications

• Minimum 2–3 years of experience in dispatching, logistics coordination, or fleet management.
• High School Diploma or GED required; associate’s degree preferred.
• Technical or vocational training in logistics or related field is a plus.
• Bilingual (Spanish/English) highly preferred.

Responsibilities

• Serve as the primary day-to-day contact for customers during rental engagements.
• Dispatch equipment and/or operators with speed, efficiency, and cost-effectiveness.
• Generate and manage work tickets for field operations.
• Monitor and understand the financial impact of dispatch decisions to improve profitability.
• Maintain open communication with internal teams and external clients.
• Provide technical knowledge and support to clients regarding equipment selection and usage.
• Review and prepare utilization and performance reports regularly.
• Plan and issue daily work tickets for field crews with accuracy.

Skills

Multitasking

Strong communication

Analytical thinking

ERP systems

Microsoft Office

Fleet management knowledge

Spanish/English bilingual

Education

High School Diploma or GED

Associate’s Degree preferred

Technical/vocational training in logistics or related field

Tools

ERP systems

Microsoft Office

Job description

About The Organization

RoadSafe Traffic Systems is the largest national provider of traffic safety products and services in the United States. RoadSafe serves customers in all 48 contiguous states through its network of more than 60+ branch locations.At RoadSafe, we offer competitive pay, growth potential, and an excellent benefits package, including medical, dental, vision, and 401(k) plans for those who qualify. We recognize and value diversity and are committed to creating an inclusive environment for all employees.

Title: Dispatcher

Classification: Non-Exempt

About The Organization

RoadSafe Traffic Systems is the largest national provider of traffic safety products and services in the United States. RoadSafe serves customers in all 48 contiguous states through its network of more than 60+ branch locations.At RoadSafe, we offer competitive pay, growth potential, and an excellent benefits package, including medical, dental, vision, and 401(k) plans for those who qualify. We recognize and value diversity and are committed to creating an inclusive environment for all employees.

Job Summary

The Operations Dispatcher & Fleet Coordinator serves as the primary liaison between customers, field crews, and internal departments to ensure the efficient scheduling and dispatching of rental equipment and personnel. This role not only provides top-tier customer service and technical support but also takes on key responsibilities in equipment logistics, inventory accuracy, and inter-branch coordination. The position requires a strong sense of organization, urgency, and decision-making to support operational and profitability goals.

Essential Functions

• Serve as the primary day-to-day contact for customers during rental engagements.
• Dispatch equipment and/or operators with a focus on speed, efficiency, and cost-effectiveness.
• Generate and manage work tickets for field operations.
• Monitor and understand the financial impact of dispatch decisions to improve company profitability.
• Maintain open and effective communication with both internal teams and external clients.
• Provide technical knowledge and support to clients regarding equipment selection and usage.
• Review and prepare utilization and performance reports on a weekly/monthly basis.

Additional Responsibilities

• Ensure strict adherence to company policies and procedures for rental equipment management.
• Plan and issue daily work tickets for field crews, ensuring readiness and accuracy.
• Investigate and resolve discrepancies in parts, merchandise, and fleet inventory documentation.
• Monitor and report on the timeliness of all rental fleet activities.
• Assist with regular cycle counts and physical inventory audits of rental equipment.
• Coordinate the transfer of equipment between branches or divisions to meet demand.
• Identify opportunities for process improvement and implement approved changes.
• Perform other duties as assigned by leadership.

Knowledge, Skills, And Abilities

• Ability to manage multiple priorities in a fast-paced environment.
• Self-motivated with minimal need for supervision.
• Strong analytical and problem-solving skills.
• Ability to understand and assess the financial impact of dispatch activities.
• Proficiency with Microsoft Office and enterprise resource planning (ERP) systems.
• Working knowledge of fleet and inventory management practices.
• Technical aptitude regarding heavy equipment specifications.
• Excellent interpersonal and communication skills.

Education And Experience

• High School Diploma or GED required; Associate’s Degree preferred.
• Technical or vocational training in logistics, equipment operations, or a related field is a plus.
• Bilingual (Spanish/English) highly preferred.
• Minimum 2–3 years of experience in dispatching, logistics coordination, or fleet management.

EOE Statement

RoadSafe is an Equal Opportunity Employer/including Disabled/Veterans