Dispatcher

Blue & Gold Fleet, Inc.; Alameda, Northern (CA, KY); Hybrid; USD 33,000 - 47,000; Full time

Job summary

Blue & Gold Fleet, Inc. in Alameda is seeking a Dispatcher to serve as the operations communications link between crews and management. The role focuses on scheduling, coordination, and timely vessel operations to support Bay Area ferry service.

Candidates should have strong admin and customer service skills, be comfortable with Word/Excel, and multitask in a fast-paced environment. Base pay is $29 per hour, with opportunities to support operations across the San Francisco Bay.

Qualifications

• Must be computer literate with good keyboard skills (at least 20 WPM) and comfortable working with Microsoft Word and Excel.
• Excellent verbal and written communication.

Responsibilities

• Coordinate crew scheduling according to operational needs and in adherence with the current labor contracts.
• Arrange vessel scheduling that will ensure on-time performance and meet operational needs.
• Inform Operations, Ticketing, Engineering, Food and Beverage, Sales and/or Human Resources of any relevant operational, scheduling, and/or employee changes.
• Monitor and respond to radio traffic and answer all incoming telephone calls.
• Maintain accuracy of Passenger Service System, Time and Attendance System and Dispatch Log.
• Notify passengers of schedule changes via Bay Alerts and NextBus messaging.
• Assist captains and crews with operational issues i.e. payroll adjustments and time-off requests.
• Complete reports in a timely accurate manner.
• Maintain professional and congenial relationships with various departments and crews.
• Coordinate all other daily operational matters with the various departments and crews.
• Maintain positive teamwork with all members of the organization.

Skills

Verbal communication

Written communication

Typing 20 WPM

MS Word

MS Excel

Tools

Microsoft Word

Microsoft Excel

Job description

• Department: BGF Operations Admin/Management
• Compensation: up to USD 29 - hourly

Company Description

Bay Area's premier provider of ferry and water excursions is looking for a Dispatcher.

This is your opportunity to join Bay Area's premier provider of ferry and water excursions on San Francisco Bay. This position is currently based in our Alameda location andwill likely bescheduled to work in the San Francisco location as operational needs dictate.

If you are looking for a place to take the next step in your career with an industry leader, then this may be the right opportunity for you.We encouragego-getters with strong administrative/customer service skills to apply (previous dispatching experience preferred).This is a great opportunity for anyone lookingto contribute and succeedin a fast-paced, dynamic environment. Don't let this opportunity slip away.

Job Description

Primary Responsibility:
Acts as an operations communications link funneling information between the appropriate person or group and takes appropriate action.

Specific Duties:

• Coordinate crew scheduling according to operational needs and in adherence with the current labor contracts.
• Arrange vessel scheduling that will ensure on-time performance and meet operational needs.
• Inform Operations, Ticketing, Engineering, Food and Beverage, Sales and/or Human Resources of any relevant operational, scheduling, and/or employee changes.
• Monitor and respond to radio traffic and answer all incoming telephone calls.
• Maintain accuracy of Passenger Service System, Time and Attendance System and Dispatch Log.
• Inform and coordinate with Operations Management Team as appropriate on any matter which affects the smooth flow of vessel operations, vessel availability, crew problems, accidents, injuries or other abnormal operational matters.
• Notify passengers of schedule changes via Bay Alerts and NextBus messaging.
• Assist captains and crews with operational issues i.e. payroll adjustments and time-off requests.
• Complete reports in a timely accurate manner.
• Maintain professional and congenial relationships with various departments and crews.
• Coordinate all other daily operational matters with the various departments and crews.
• Maintain positive teamwork with all members of the organization.

Base pay range: $29.00 per hour

Qualifications

Education/Experience:

• Must be computer literate with good keyboard skills (at least 20 WPM) and comfortable working with Microsoft Word and Excel.
• Excellent verbal and written communication.

Special Requirements:

• Perform tasks and projects independently with minimal supervision, demonstrating initiative and self-motivation.
• Must be detail-oriented and highly organized.
• Proven history of ability to handle multiple priorities simultaneously.
• Work effectively withmultiple internal departments andexternal agencies.

Additional Information

Blue & Gold Fleet has been the premier provider of ferry and water excursion services on San Francisco Bay for over 40 years, offering the famous one-hour San Francisco Bay Cruise, the 90-minute Escape from the Rock Cruise around Alcatraz Island and a Sunset Cruise. The company provides regular ferry service to Sausalito and through its contract with the Water Emergency Transportation Authority (WETA) service to: Harbor Bay, Main Street Alameda, Oakland, Richmond, Seaplane Lagoon, South San Francisco, Vallejo, Oracle Park (for San Francisco Giants games and special events) and Chase Center (for Golden State Warriors games and special events). Blue & Gold Fleet operates a fleet of 26 vessels.

Blue & Gold Fleet is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.