Operations Dispatcher: Ferry Schedule & Crew Coordination

Blue & Gold Fleet, Inc.; Alameda, Northern (CA, KY); Hybrid; USD 33,000 - 47,000; Full time

Job summary

Blue & Gold Fleet, Inc. in Alameda is seeking a Dispatcher to serve as the operations communications link between crews and management. The role focuses on scheduling, coordination, and timely vessel operations to support Bay Area ferry service.

Candidates should have strong admin and customer service skills, be comfortable with Word/Excel, and multitask in a fast-paced environment. Base pay is $29 per hour, with opportunities to support operations across the San Francisco Bay.

Qualifications

• Must be computer literate with good keyboard skills (at least 20 WPM) and comfortable working with Microsoft Word and Excel.
• Excellent verbal and written communication.

Responsibilities

• Coordinate crew scheduling according to operational needs and in adherence with the current labor contracts.
• Arrange vessel scheduling that will ensure on-time performance and meet operational needs.
• Inform Operations, Ticketing, Engineering, Food and Beverage, Sales and/or Human Resources of any relevant operational, scheduling, and/or employee changes.
• Monitor and respond to radio traffic and answer all incoming telephone calls.
• Maintain accuracy of Passenger Service System, Time and Attendance System and Dispatch Log.
• Notify passengers of schedule changes via Bay Alerts and NextBus messaging.
• Assist captains and crews with operational issues i.e. payroll adjustments and time-off requests.
• Complete reports in a timely accurate manner.
• Maintain professional and congenial relationships with various departments and crews.
• Coordinate all other daily operational matters with the various departments and crews.
• Maintain positive teamwork with all members of the organization.

Skills

Verbal communication

Written communication

Typing 20 WPM

MS Word

MS Excel

Tools

Microsoft Word

Microsoft Excel

Job description

Blue & Gold Fleet, Inc. in Alameda is seeking a Dispatcher to serve as the operations communications link between crews and management. The role focuses on scheduling, coordination, and timely vessel operations to support Bay Area ferry service.

Candidates should have strong admin and customer service skills, be comfortable with Word/Excel, and multitask in a fast-paced environment. Base pay is $29 per hour, with opportunities to support operations across the San Francisco Bay.