Dispatcher

Moor+South PIER Management Co. LP; Alameda (CA); On-site; USD 32,959 - 46,941; Full time

Job summary

Moor+South PIER Management Co. LP is seeking a Dispatcher to coordinate crew and vessel scheduling. This role is based in Alameda and offers a pay of $29 per hour. Ideal candidates possess strong administrative and customer service skills, along with effective communication abilities.

Your responsibilities will include ensuring smooth vessel operations and maintaining professionalism with various departments. Join us in making a difference on San Francisco Bay!

Qualifications

• Ability to perform tasks independently with minimal supervision.
• Detail-oriented and highly organized.
• Proven history of handling multiple priorities.

Responsibilities

• Coordinate crew and vessel scheduling based on operational needs.
• Monitor and respond to radio traffic and answer telephone calls.
• Inform departments of any operational changes.

Skills

Administrative skills

Customer service skills

Communication

Education

Computer literacy with Microsoft Word and Excel

Job description

Company Description

Bay Area's premier provider of ferry and water excursions is looking for a Dispatcher.

This is your opportunity to join Bay Area's premier provider of ferry and water excursions on San Francisco Bay. This position is currently based in our Alameda location and will likely be scheduled to work in the San Francisco location as operational needs dictate.

We encourage go‑getters with strong administrative/customer service skills to apply (previous dispatching experience preferred). This is a great opportunity for anyone looking to contribute and succeed in a fast‑paced, dynamic environment.

Job Description

Primary Responsibility:

Acts as an operations communications link funneling information between the appropriate person or group and takes appropriate action.

Specific Duties:

• Coordinate crew scheduling according to operational needs and in adherence with the current labor contracts.
• Arrange vessel scheduling that will ensure on‑time performance and meet operational needs.
• Inform Operations, Ticketing, Engineering, Food and Beverage, Sales and/or Human Resources of any relevant operational, scheduling, and/or employee changes.
• Monitor and respond to radio traffic and answer all incoming telephone calls.
• Maintain accuracy of Passenger Service System, Time and Attendance System and Dispatch Log.
• Inform and coordinate with Operations Management Team as appropriate on any matter which affects the smooth flow of vessel operations, vessel availability, crew problems, accidents, injuries or other abnormal operational matters.
• Notify passengers of schedule changes via Bay Alerts and NextBus messaging.
• Assist captains and crews with operational issues such as payroll adjustments and time‑off requests.
• Complete reports in a timely accurate manner.
• Maintain professional and congenial relationships with various departments and crews.
• Coordinate all other daily operational matters with the various departments and crews.
• Maintain positive teamwork with all members of the organization.

Base pay range: $29.00 per hour

Qualifications

Education/Experience:

• Must be computer literate with good keyboard skills (at least 20 WPM) and comfortable working with Microsoft Word and Excel.
• Excellent verbal and written communication.

Special Requirements:

• Perform tasks and projects independently with minimal supervision, demonstrating initiative and self‑motivation.
• Must be detail‑oriented and highly organized.
• Proven history of ability to handle multiple priorities simultaneously.
• Work effectively with multiple internal departments and external agencies.

Additional Information

Blue & Gold Fleet has been the premier provider of ferry and water excursion services on San Francisco Bay for over 40 years, offering the famous one‑hour San Francisco Bay Cruise, the 90‑minute Escape from the Rock Cruise around Alcatraz Island and a Sunset Cruise. The company provides regular ferry service to Sausalito and through its contract with the Water Emergency Transportation Authority (WETA) service to: Harbor Bay, Main Street Alameda, Oakland, Richmond, Seaplane Lagoon, South San Francisco, Vallejo, Oracle Park (for San Francisco Giants games and special events) and Chase Center (for Golden State Warriors games and special events). Blue & Gold Fleet operates a fleet of 26 vessels.

Blue & Gold Fleet is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.