Shift Coordinator - Alcatraz Cruises

Hornblower Corp; San Francisco (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Hornblower Group in San Francisco is seeking a Dispatch Coordinator to support daily dispatch, scheduling, payroll records, and reports, while providing administrative backing to field operations.

You will maintain workforce logs, coordinate with HR, accounting, vendors, and inventory, and help ensure timely documentation, accuracy, and professional communication across teams.

Proficiency with Microsoft Office, a California driver’s license, and TWIC are required.

Responsibilities

• Coordinate daily dispatch operations and employee call-outs.
• Schedule personnel and respond to changing staffing requirements.
• Process payroll information accurately and on time.
• Maintain dispatch, scheduling, payroll, vessel logs, and operational records.
• Prepare reports, spreadsheets, and business documents.
• Serve as the administrative liaison between management and the union on scheduling, payroll, and related administrative matters.
• Work closely with Human Resources and Accounting to ensure accurate employee and payroll information.
• Communicate effectively with field personnel, supervisors, and management.
• Assist with administrative projects and operational support as assigned.
• Ensure accuracy, timeliness, and professionalism in all documentation.
• Assist with purchasing activities by preparing purchase requests, obtaining quotes, creating purchase orders, and tracking deliveries.
• Support receiving, labeling, stocking, and organizing inventory, supplies, equipment, and parts.
• Assist with inventory control activities, including cycle counts, replenishment, inventory audits, and maintaining inventory records.
• Coordinate with vendors regarding order status, deliveries, and documentation.
• Assist with shipping, receiving, and logistics for equipment, materials, and parts.
• Support vendor documentation, purchase order tracking, and invoice processing.
• Ability to effectively use and troubleshoot common office software, cloud‑based applications, and company‑specific systems.
• Support the Administrative Manager with daily administrative and operational tasks.
• Assist in coordinating projects, tracking assignments, and following up on action items to ensure timely completion.
• Provide support for inventory management, procurement, receiving, and purchasing processes.
• Prepare reports, spreadsheets, and other documentation as requested.
• Maintain accurate records and ensure documentation is complete and organized.
• Provide administrative support to Operations, Engineering, Maintenance, and other departments as needed.

Skills

Microsoft Suite

California driver's license

TWIC

Job description

Posted Tuesday, July 14, 2026 at 10:00 AM

Hornblower Group is a global leader in experience and transportation. Spanning a 100‑year history, Hornblower Group’s portfolio of international offerings includes water‑and‑land‑based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high‑speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems . Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full‑service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.

Position Summary

The Dispatch Coordinator coordinates daily dispatch and scheduling operations, maintains workforce and payroll records, prepares reports, and provides administrative support to ensure efficient field operations. The position requires strong organizational skills, attention to detail, and the ability to manage changing operational priorities.

Duties and Responsibilities

• Coordinate daily dispatch operations and employee call‑outs.
• Schedule personnel and respond to changing staffing requirements.
• Process payroll information accurately and on time.
• Maintain dispatch, scheduling, payroll, vessel logs, and operational records.
• Prepare reports, spreadsheets, and business documents.
• Serve as the administrative liaison between management and the union on scheduling, payroll, and related administrative matters.
• Work closely with Human Resources and Accounting to ensure accurate employee and payroll information.
• Communicate effectively with field personnel, supervisors, and management.
• Assist with administrative projects and operational support as assigned.
• Ensure accuracy, timeliness, and professionalism in all documentation.
• Assist with purchasing activities by preparing purchase requests, obtaining quotes, creating purchase orders, and tracking deliveries.
• Support receiving, labeling, stocking, and organizing inventory, supplies, equipment, and parts.
• Assist with inventory control activities, including cycle counts, replenishment, inventory audits, and maintaining inventory records.
• Coordinate with vendors regarding order status, deliveries, and documentation.
• Assist with shipping, receiving, and logistics for equipment, materials, and parts.
• Support vendor documentation, purchase order tracking, and invoice processing.
• Ability to effectively use and troubleshoot common office software, cloud‑based applications, and company‑specific systems.
• Support the Administrative Manager with daily administrative and operational tasks.
• Assist in coordinating projects, tracking assignments, and following up on action items to ensure timely completion.
• Provide support for inventory management, procurement, receiving, and purchasing processes.
• Prepare reports, spreadsheets, and other documentation as requested.
• Maintain accurate records and ensure documentation is complete and organized.
• Provide administrative support to Operations, Engineering, Maintenance, and other departments as needed.

Requirements & Qualifications

• Proficient in Microsoft Suite
• Possess and maintain a current California driver’s license and satisfactory driving record
• TWIC Required

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. #AlcatrazCityCruises

The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E‑Verify program in certain locations.