Shift Coordinator - Alcatraz Cruises

Hornblower Group; San Francisco (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Hornblower Group in San Francisco is seeking a Dispatch Coordinator to manage daily dispatch and scheduling, payroll records, and reporting, ensuring smooth field operations. This role requires strong organizational skills and attention to detail to adapt to changing priorities.

You will coordinate call-outs, staff scheduling, and liaise with HR, Accounting, and management while maintaining accurate documentation and inventory records.

Qualifications

• Proficient in Microsoft Office or equivalent suite.
• Possess and maintain a current California driver’s license and satisfactory driving record.
• TWIC credential required by the role.

Responsibilities

• Coordinate daily dispatch operations and employee call-outs.
• Schedule personnel and respond to changing staffing requirements.
• Process payroll information accurately and on time.
• Maintain dispatch, scheduling, payroll, vessel logs, and operational records.
• Prepare reports, spreadsheets, and business documents.
• Serve as administrative liaison between management and the union on scheduling, payroll, and related matters.
• Work with Human Resources and Accounting to ensure accurate employee and payroll information.
• Communicate effectively with field personnel, supervisors, and management.
• Provide administrative support to Operations, Engineering, Maintenance and other departments as needed.

Skills

Microsoft Suite

California Driver's License

TWIC

Job description

The Dispatch Coordinator coordinates daily dispatch and scheduling operations, maintains workforce and payroll records, prepares reports, and provides administrative support to ensure efficient field operations. The position requires strong organizational skills, attention to detail, and the ability to manage changing operational priorities.

Duties and Responsibilities

• Coordinate daily dispatch operations and employee call-outs.
• Schedule personnel and respond to changing staffing requirements.
• Process payroll information accurately and on time.
• Maintain dispatch, scheduling, payroll, vessel logs, and operational records.
• Prepare reports, spreadsheets, and business documents.
• Serve as the administrative liaison between management and the union on scheduling, payroll, and related administrative matters.
• Work closely with Human Resources and Accounting to ensure accurate employee and payroll information.
• Communicate effectively with field personnel, supervisors, and management.
• Assist with administrative projects and operational support as assigned.
• Ensure accuracy, timeliness, and professionalism in all documentation.
• Assist with purchasing activities by preparing purchase requests, obtaining quotes, creating purchase orders, and tracking deliveries.
• Support receiving, labeling, stocking, and organizing inventory, supplies, equipment, and parts.
• Assist with inventory control activities, including cycle counts, replenishment, inventory audits, and maintaining inventory records.
• Coordinate with vendors regarding order status, deliveries, and documentation.
• Assist with shipping, receiving, and logistics for equipment, materials, and parts.
• Support vendor documentation, purchase order tracking, and invoice processing.
• Ability to effectively use and troubleshoot common office software, cloud-based applications, and company-specific systems.
• Support the Administrative Manager with daily administrative and operational tasks.
• Assist in coordinating projects, tracking assignments, and following up on action items to ensure timely completion.
• Provide support for inventory management, procurement, receiving, and purchasing processes.
• Prepare reports, spreadsheets, and other documentation as requested.
• Maintain accurate records and ensure documentation is complete and organized.
• Provide administrative support to Operations, Engineering, Maintenance, and other departments as needed.

Requirements & Qualifications

• Proficient in Microsoft Suite.
• Possess and maintain a current California driver’s license and satisfactory driving record.
• TWIC required.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.