Dispatch Work Coordinator

012 NiSource Corporate Services Co; Columbus (OH); On-site; USD 54,000 - 76,000; Full time

Job summary

NiSource is seeking a Dispatch Work Coordinator to reconcile IC initiatives related to regulatory, compliance, and company requirements. You will support job order creation, scheduling, and contractor management, working with leadership to improve IC processes and data reporting.

The role emphasizes high data quality, proactive communication, and the ability to deliver clear, insightful reports to internal partners and external stakeholders, with a focus on cross-functional utility operations.

Qualifications

• Bachelor's degree in a relevant field or equivalent work experience.
• 1–3 years in business/data analytics or systems analysis roles.
• Experience facilitating projects and creating analytical tools.
• Proficient data management and reporting skills.
• Ability to work in a team and deliver results.

Responsibilities

• Develops, runs, and analyzes performance reports and trackers.
• Designs and documents new or modified IC systems and processes.
• Collaborates with internal and external stakeholders to ensure data integrity.
• Communicates data requirements to contractors and teams.

Skills

Bachelor's degree or equivalent

Business analyst experience

Project facilitation

Data management skills

Report development & analysis

Team collaboration

Communication skills

Education

Bachelor's Degree in Engineering, Business, Economics or Information Systems

Tools

WMS

DIS

CIS

WLRS

Microsoft Office

Job description

Way of Work

Onsite 5 days per week Shift: Monday-Friday 7:00am-3:00pm

Job Summary

The Dispatch Work Coordinator will be responsible for reconciliation of NiSource initiatives supported by the IC and related to various regulatory, compliance, and company requirements that must be met in relation to job order creation, customer satisfaction, scheduling, and contractor management.

Essential Functions

Works with IC Leadership to enhance IC related processes in order to better support our internal business and field partners. Develops, runs, and analyzes reports regarding performance measures, trackers, IC regulatory initiatives, etc. Develops and utilizes databases and spreadsheets to track key IC projects Designs, codes, tests, and documents all new or modified IC systems, processes, and programs Reviews current processes and initiatives in order to gain efficiencies where possible. High level of data quality and reliability Effective data analysis and management reporting Proactive communication with key internal and external stakeholders Professional, useful, and understandable reports and graphics Collaborative work relationships that focus on both the quality of the technical solution as well as organizational acceptance

Required Qualifications

• For Position Bachelor's Degree from an accredited college/university preferably in Engineering, Business, Economics or Information Systems or equivalent work experience 1-3 years in a business analyst/specialist, systems analyst/specialist, data analyst/specialist or equivalent role
• Experience facilitating projects Familiar with design and creation of reports and analytical tools Proficient data management skills Demonstrated ability to work in a team environment Demonstrated ability to deliver results and achieve goals Ability to define problems, collect data, establish facts, and draw well-supported conclusions Establish plans and meet deadlines Excellent written and verbal communication skills Focus on internal and external customers Ability to analyze and communicate performance data Demonstrate adaptability Demonstrate drive and commitment to achieve business results Proficiency with Microsoft Office products Knowledge of existing IC processes and regulatory requirements (Trackers, Customer Databases, Ohio Minimum Gas Standards. Etc.) Advanced technical skills with computers and software Ability to communicate data needs to internal and external contractors Proficiency with WMS, DIS, CIS, and WLRS, Advanced ability to understand commission rules and regulations, rates and tariffs Advanced understanding of day-to-day cross functional utility operations, including Meter to Cash, Field Operations, Engineering, Customer Call Centers, Integration Center activities, etc.

Physical Demands

The preceding description is not designed to be a complete list of all duties and responsibilities required of the position. As a public utility, NiSource provides essential services to customers 24/7. Emergency needs can arise at various times throughout the year, including during storm season. Employees may be required to support emergency response efforts, which could include working outside normal hours or assisting with tasks outside of typical responsibilities.

Work Authorization

Candidates must be legally authorized to work in the United States and must not require employer sponsorship now or in the future.

Workplace Connection

We value a workplace where everyone feels respected, included, and able to do their best work. We encourage open dialogue, value different perspectives, and work collaboratively with employees, customers, and partners. We recognize and respect the unique experiences people bring, including different backgrounds, cultures, and viewpoints. We treat others with professionalism and care, and we each play a part in creating a positive work environment.

Veteran Hiring & Inclusion

NiSource is proud to support veterans, transitioning service members, and military spouses. We value the leadership, teamwork, and mission-focused experience the military community brings, and we are committed to providing an inclusive workplace with opportunities for professional growth and development.

Equal Employment Opportunity

NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle. By applying, you may also be considered for other roles that match your skills and experience.

ADA Accommodations

If you need a reasonable accommodation to participate in any stage of the hiring process or to perform the essential functions of the position, please contact OneHR at [e-mail] or 1-888-640-3320

Safety Statement

Safety is a core value at NiSource. Employees are expected to follow safety requirements, report hazards, and help maintain a safe environment for themselves and their coworkers.

E-Verify

NiSourceparticipates in the U.S. Department of Homeland Security's E-Verify program. Please review the following notices regarding your rights and responsibilities under U.S. law. E-Verify Poster (English and Spanish) Right to Work Poster (English and Spanish)

Salary Range

• Salary Range*: $54,000.00 - $75,500.00 *The salary offered to a candidate is based on several factors including but not limited to the candidate’s skills, job-related knowledge, and relevant experience, as well as internal pay equity.

Posting Dates

• Posting Start Date: 2026-10-07
• Posting End Date (if applicable): 2026-10-15 Please note that the job posting will close on the day before the posting end date.

About NiSource

At NiSource, you'll be part of the team serving nearly four million customers throughout the Midwest and Mid-Atlantic, who count on us to energize their homes and businesses. Whether speaking with customers by phone, analyzing financial data or installing new gas lines in a neighborhood, you’ll meet exciting challenges each day and make the most of your skills and talents. And you’ll be part of a company that was named by Forbes magazine as one of America’s Best Large Employers. We're looking for talent from all backgrounds. We invite candidates of all abilities to come as they are and do what they love. Through our years of successful growth, we’ve stayed true to our roots by making a difference in the lives of millions of our customers. If you’re interested in joining an inclusive, innovative company that fosters opportunity for growth, NiSource might be the place for you.