Dispatch - Telecommunicator

Shawano Library; Shawano (WI); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

Retirement Plan

HSA

Job summary

Shawano County is seeking a Telecommunicator to perform dispatch and emergency communications duties. The role involves operating radio equipment, emergency paging, and managing phone communications for both emergency and non-emergency calls.

duties include data entry, use of TIME and CAD systems, and coordinating with law enforcement, EMS, and fire services. Strong judgment is essential in emergency situations.

Qualifications

• High school diploma or equivalent required or desirable.
• Experience or training in telecommunications, data entry, or related fields preferred.

Responsibilities

• Operate two-way radio for direct communication with law enforcement, EMS, and fire responders.
• Operate the countywide emergency paging system for severe weather and dispatching emergency services.
• Handle the county phone system: receive, transfer, and initiate calls for emergency and non-emergency situations.
• Receive calls for service, gather information, and assess the appropriate response.
• Use the TIME system for warrants, stolen property, restraining orders, missing persons; exchange messages with other agencies.
• Operate CAD and related modules for data entry and records management.
• Provide pre-arrival instructions during emergencies and coordinate across agencies.
• Assist in training new dispatchers and relay information to agencies or the public.
• Perform related duties as required.

Skills

Telecommunications

Data entry

Emergency response

Education

High School Diploma or equivalent

Tools

TIME system

Law enforcement software

Job description

Posted Thursday, August 6, 2026 at 6:00 AM | Expires Friday, August 28, 2026 at 5:59 AM

Shawano County is organized according to Chapter 59 of the Wisconsin Statutes. The following is the County’s Mission Statement and Policy on Quality:

“The primary mission of Shawano County is to provide all County citizens with cost-effective, prompt and high-quality County services. Quality is the extent to which a product or service conforms to requirements and meets or exceeds customer expectations.”

• *It is the policy of Shawano County to recruit and select the most qualified persons for positions in the County's service. Recruitment and selection shall be conducted in an affirmative manner which ensures open competition and provides equal employment opportunity as protected by state or federal law. If you need any accommodations during the recruitment or employment process because of a disability, please notify Human Resources to ensure appropriate accommodations can be made.

Full-time Employee Benefits

Shawano County is pleased to offer our full-time employees (30+ hours/week) a comprehensive benefits package including:

• Paid Time Off - Earn just under 5 weeks in your first year when working 40 hours/week
• Nine (9) Paid Holidays
• Health Insurance including vision coverage with option of a high or low deductible health insurance plan.
• County-funded Health Reimbursement Account or HSA depending on health plan selection.
• Prescription Drug Plan
• Long and Short-Term Disability
• Critical Illness and Accident Insurance
• Employee Assistance Program
• Life Insurance
• Deferred Compensation (457) Retirement Plans

Shawano County is organized according to Chapter 59 of the Wisconsin Statutes. The following is the County’s Mission Statement and Policy on Quality:

“The primary mission of Shawano County is to provide all County citizens with cost-effective, prompt and high-quality County services. Quality is the extent to which a product or service conforms to requirements and meets or exceeds customer expectations.”

• *It is the policy of Shawano County to recruit and select the most qualified persons for positions in the County's service. Recruitment and selection shall be conducted in an affirmative manner which ensures open competition and provides equal employment opportunity as protected by state or federal law. If you need any accommodations during the recruitment or employment process because of a disability, please notify Human Resources to ensure appropriate accommodations can be made.

Full-time Employee Benefits (Additional)

Shawano County is pleased to offer our full-time employees (30+ hours/week) a comprehensive benefits package including:

• Paid Time Off - Earn just under 5 weeks in your first year when working 40 hours/week
• Nine (9) Paid Holidays
• Health Insurance including vision coverage with option of a high or low deductible health insurance plan.
• County-funded Health Reimbursement Account or HSA depending on health plan selection.
• Prescription Drug Plan
• Gym Membership Discounts
• Dependent Flexible Spending Account
• Dental Insurance
• Long and Short-Term Disability
• Critical Illness and Accident Insurance
• Employee Assistance Program
• Life Insurance
• State Pension Plan
• Deferred Compensation (457) Retirement Plans

Part-time Employee Benefits

Shawano County is pleased to offer our part-time employees (regularly scheduled to work 24-29 hours/week) a comprehensive benefits package:

• Paid Time Off
• Paid Holidays
• Life Insurance
• State Pension Plan
• Gym Membership Discounts
• Employee Assistance Program

Job Summary

This is a non-sworn position requiring the performance of tasks associated with communications and records. This position is frequently intellectually demanding. It is a position in which the individual may be required to function as part of a cohesive unit or act independently in performing assigned tasks. While an individual in this position normally performs tasks at the direction and under the supervision of a Shift Supervisor, a Telecommunicator must be able to exercise independent judgment and perform tasks in the absence of supervision, especially in emergency situations.

• Operation of two-way radio equipment for direct communication with law enforcement, EMS, and fire responders.
• Operation of the countywide emergency paging system for severe weather and dispatching of emergency services.
• Operation of the County phone system platform; to receive phone calls, transfer phone calls, and/or initiate outgoing phone calls for both emergency 911 and non-emergency situations.
• Receive calls for service, collect necessary information from callers, and evaluate necessary response to reported incidents as emergency or non-emergency for law, EMS, fire response, or any combination of the three.
• Operation of the T.I.M.E system to include: query, entry, validation, and removal of warrants, stolen property, restraining orders, missing persons; sending and receiving administrative messages to other law enforcement agencies; familiarity with additional files available in the TIME system to obtain pertinent information as needed within the approved rules and regulations for use of the database.
• Operation of the Law Enforcement computer software program to include Computer Aided Dispatch and associated modules for record-keeping; acts as a primary point for data entry to inhouse databases.
• Provide pre-arrival instructions as needed for emergency calls.
• Coordinate activities between Law Enforcement, Ambulance and Fire units as well as other county departments and outside agencies.
• Operation of miscellaneous office equipment to include: desk phone, calculator, fax machine, copy machine, printer, etc.
• Assist with on-the-job training of new Dispatchers.
• Relays information to other agencies or the public when requested.
• Perform related work as required.

Work Requirements

• High School Diploma or equivalent.
• Experience and/or training in telecommunications, data entry, or related fields are desirable, but not required as a condition of employment.