Emergency Telecommunicator

WCA: Wisconsin Counties Association; Wisconsin; On-site; USD 37,000 - 41,000; Full time

Job summary

St. Croix County Sheriff’s Office seeks a dedicated dispatcher for the Emergency Support Services in the Sheriff’s Office.

The role involves assisting the public by dispatching police, fire, and EMS from the Emergency Communications Center, overseeing unit status, and providing essential safety instructions. Position requires a high school diploma, at least one year in dispatching or customer service, and timely completion of required certifications.

Qualifications

• High school diploma or equivalent.
• Minimum of one year of dispatching or public-facing customer service experience.
• Certifications must be completed within one year of employment: TIME System I, TIME Advanced, Emergency Medical Dispatching, ICS 100/200/700, IPAWS, CPR.

Responsibilities

• Receive emergency calls using CAD and dispatch appropriate units per procedures.
• Maintain unit status, monitor police/fire units, and manage information across networks.
• Provide Basic Life Support instructions and scene safety guidance to callers until responders arrive.
• Staff and operate emergency communications assets during incidents.
• Manage mass notification and weather alerts with National Weather Service coordination.
• Process alarms and maintain radios, CAD, 911, and phone systems.
• Answer public inquiries on laws and county locations.

Skills

Public service

Telephone communication

Emergency communications

Education

High school diploma/equivalent

Tools

TIME System Certification I

TIME System Certification Advanced

Emergency Medical Dispatching

ICS 100

ICS 200

ICS 700

IPAWS

CPR

Job description

Application Deadline: 2026-08-30

Job Type: County

Job Description

POSITION SUMMARY:

This position provides assistance to the public in dispatching Police, Fire, or Emergency Medical Services; and to provide responsive, courteous and efficient service to County residents and the general public in the Emergency Communication Center.

Essential Functions

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other duties may be required and assigned.

• Using a computer aided dispatch system, receive emergency calls for service from the public requesting police, fire, emergency medical or other service; determine nature and location of emergency, determine priorities, and dispatch necessary emergency units in accordance with established procedures. Transmit and receive messages to and from user agencies via public safety radios, 9-1-1 emergency telephone lines, data terminals and other communications equipment.
• Maintain contact with all units on duty; maintain status and location of police and fire units; answer non-emergency calls for assistance; inquire, enter, update, interpret, verify, receive and disseminate information from national, state, and local law enforcement computer networks as requested by user agencies for missing persons, stolen property and restraining orders; monitor several complex public safety radio frequencies; effectively operate the public safety communications system, radio dispatch consoles, and other associated equipment.
• Maintain contact with callers when required. Provide Basic life support instructions following the National Academy of Emergency Medical Dispatch (NAED). Provide scene safety instructions to callers who are involved in high risk situations until first responders or law enforcement officers are on scene.
• Staffs and operates emergency communications van when activated to stage for critical incidents.
• Sets off mass notification (sirens) for Severe Weather, notifying Emergency Management in the event of disasters, maintain communication with National Weather Service.
• Processes residential, commercial burglary, panic, hold up and fire alarms.
• Programs cellphone, mobile, portable and base radios to specific functions and frequencies; maintains Computer Aided Dispatch (CAD), 911, radio console and Government Center phone system as needed
• Answers telephone calls and requests for information from the public on laws, ordinances and various locations in the County.
• Other duties as assigned.

Minimum Qualifications

EDUCATION AND EXPERIENCE REQUIREMENTS

• High school diploma/equivalent
• Minimum of one (1) year of experience in dispatching or in a customer service position demonstrating extensive telephone or personal contact with the public.
• The following certifications must be completed within one year of employment:
• TIME System Certification I
• TIME System Certification Advanced
• Emergency Medical Dispatching
• ICS 100, 200, 700
• IPAWS
• CPR

Starting pay is determined within the expected hiring range based on qualifications, directly related experience, and internal equity. Employees may advance through the full salary range in accordance with County policy.

Expected Hiring Range: $26.57 – $30.07/hour

Full Salary Range: $26.57 – 37.03/hour

Department: Sheriff’s Office – Emergency Support Services

FTE: 1.0

St. Croix County is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We take affirmative action to ensure equal opportunity for all applicants without regard to an individual’s race, color, age, religion, sex, sexual orientation, national origin, gender identity, disability, marital status, veteran status, or other legally protected characteristics.

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