911 Dispatch - Telecommunicator

Chippewa County, WI; Chippewa Falls (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Chippewa County in Wisconsin is seeking a Telecommunicator to assist the public in dispatching Police, Fire, or Emergency Medical Services from the Emergency Communication Center.

The Center operates 24/7. Dispatchers handle a 12-channel radio system and 13 phone lines, coordinating multiple agencies and units, while working 12-hour day or night shifts, including weekends and holidays, under stressful conditions.

Qualifications

• High School diploma or GED required.
• Emergency services dispatch experience preferred.
• 911 training preferred.
• CPR Certification preferred.
• Emergency Medical Dispatch Certification preferred.
• Time System Certification required within one (1) year of hire.
• Previous experience working in a 24/7 environment preferred.
• A valid driver’s license required.

Responsibilities

• Operate a countywide communication system consisting of 12 radio channels and 13 incoming phone lines.
• Dispatch personnel and apparatus via radio for 7 police agencies, 14 fire departments, 8 ambulance services, and 8 first responder services.
• Receive emergency and non-emergency calls for police, sheriff, fire, and emergency medical services. Assess the need and urgency of requests and situations.
• Maintain contact with all units on duty; maintain status and location of police, fire, and EMS units.
• Provides court testimony as required
• Using all available information, assist in coordination of multiple events and emergency responses; accomplishing work in a composed and competent manner while working under stress.
• Maintain a log of all transmissions for the Sheriff’s Department.
• Answer telephone calls and requests for information from the public on laws, ordinances and various locations in the County. Effectively communicate and gather information from citizens.

Skills

Ability to work under stress

Communication skills

Multitasking

Education

High School diploma or GED

911 training

CPR Certification

Emergency Medical Dispatch Certification

Time System Certification

Driver's license

Job description

JOB SUMMARY

The job duties of the Telecommunicator include but are not limited to assist the public in dispatching Police, Fire, or Emergency Medical Services; and to provide responsive, courteous and efficient service to County residents and the general public in the Emergency Communication Center.

Chippewa County Communication Center operates 24 hours a day, 7 days a week. Dispatchers work 12-hour day shifts (6:00 am – 6:00 pm) or night shifts (6:00 pm – 6:00 am) which includes weekends, holidays, overtime, and emergency call-ins.

Open positions may be assigned to either shift depending on staffing needs. Shift assignments and preferences are managed through a seniority-based process. Candidates must be willing and able to work either days or nights, as well as weekends and holidays.

DUTIES AND RESPONSIBILITIES

The duties described below are indicative of what the Telecommunicator might be asked to perform. This job description is to incorporate any county ordinances created for the position of Telecommunicator. This is not an exhaustive list of job responsibilities and therefore other duties may be assigned:

Administrative Functions

• Operate a countywide communication system consisting of 12 radio channels and 13 incoming phone lines.
• Dispatch personnel and apparatus via radio for 7 police agencies, 14 fire departments, 8 ambulance services, and 8 first responder services.
• Receive emergency and non-emergency calls for police, sheriff, fire, and emergency medical services. Assess the need and urgency of requests and situations.
• Maintain contact with all units on duty; maintain status and location of police, fire, and EMS units.
• Provides court testimony as required
• Using all available information, assist in coordination of multiple events and emergency responses; accomplishing work in a composed and competent manner while working under stress.
• Maintain a log of all transmissions for the Sheriff’s Department.
• Answer telephone calls and requests for information from the public on laws, ordinances and various locations in the County. Effectively communicate and gather information from citizens.

Customers

• All County employees, elected officials, managers, and outside Law Enforcement, Fire, and EMS Agencies, including those in the Sheriff’s Office.
• Anyone of the general public, including vendors

Team Members

• Members of the Sheriff’s Office (Telecom/Investigations/Patrol/Jail/Clerical)

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required at the time of hire or for the continuation of employment.

EDUCATION and/or EXPERIENCE

• High School diploma or G.E.D. equivalent required.
• Previous emergency services dispatch experience preferred.
• 911 training preferred.
• CPR Certification preferred.
• Emergency Medical Dispatch Certification preferred.
• Time System Certification required within one (1) year of hire.
• Previous experience working in a 24/7 environment preferred.
• A valid driver’s license required.

Pre-employment and Post- Offer Testing

• Successfully pass an extensive background investigation
• Successfully pass a pre-employment physical exam and audiogram.
• Successfully pass a drug screen.
• Failure to pass these will result in the employment offer being revoked.