Dispatch Supervisor - Lead & Optimize Home Service Scheduling

Michael & Son Services Inc.; Richmond (AL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Career growth opportunities

Job summary

Michael & Son Services is seeking a Dispatch Supervisor to lead residential dispatch operations for HVAC, electrical, and plumbing services. You will support the Dispatch Manager, coach staff, and optimize schedules to boost efficiency and customer satisfaction.

Join a family-owned team dedicated to teamwork, growth, and exceptional service. This role emphasizes leadership and the ability to improve dispatch processes while driving revenue opportunities.

Qualifications

• 2+ years in dispatch, customer service, call center operations, or related field.
• Experience in residential HVAC, electrical, or plumbing is strongly preferred.
• Previous leadership or supervisory experience is a plus.
• Strong organizational, communication, and problem-solving skills.
• Ability to coach and motivate team while upholding standards.
• Sales-driven mindset with scheduling and revenue awareness.

Responsibilities

• Assist Dispatch Manager with daily dispatch operations for HVAC, electrical, and plumbing services.
• Support, coach, and mentor dispatch staff to promote teamwork and performance.
• Monitor technician schedules, routes, workloads, and appointment availability.
• Assist with training new dispatchers and reinforce policies and customer service standards.
• Identify opportunities to improve dispatch processes and reduce costs.
• Support scheduling and upselling opportunities to increase revenue.
• Monitor dispatch performance metrics and address gaps.
• Serve as a leader for dispatchers, technicians, and other team members when needed.
• Collaborate with management on operational improvements and growth initiatives.
• Resolve customer and technician scheduling issues quickly and professionally.

Skills

Dispatch experience

Leadership

Organizational skills

Communication

Sales mindset

CRM software

Dispatch software

Tools

Dispatch software

CRM systems

Scheduling platforms

Job description

Michael & Son Services is seeking a Dispatch Supervisor to lead residential dispatch operations for HVAC, electrical, and plumbing services. You will support the Dispatch Manager, coach staff, and optimize schedules to boost efficiency and customer satisfaction.

Join a family-owned team dedicated to teamwork, growth, and exceptional service. This role emphasizes leadership and the ability to improve dispatch processes while driving revenue opportunities.