Dispatch Supervisor 1st Shift

Pratt Industries; Wapakoneta (OH); On-site; USD 42,000 - 68,000; Full time

Job summary

Pratt Industries is seeking a Dispatcher with supervisory responsibilities to direct daily driver duties, negotiate loads, and manage DOT compliance. The role requires experience coordinating drivers, ensuring safety, and interacting with customers to maintain uninterrupted service.

The position emphasizes leadership, training, and performance guidance within a fast-paced logistics environment, with accountability for cost-efficient operations and staff development.

Qualifications

• High School Diploma or GED required; college/technical experience preferred.
• Minimum two years of dispatcher experience; supervisory capability ideal.
• Experience directing drivers, coordinating loads, and adhering to safety/DOT rules.

Responsibilities

• Direct daily driver duties and determine routes, time, and completion.
• Negotiate loads with third-party carriers and input rates in system.
• Ensure DOT hours-of-service compliance when assigning loads.
• Interact with internal/external customers; manage shift handoffs to ensure smooth operation.
• Maintain driver documents for accuracy and compliance and participate in payroll tasks as needed.
• Oversee carrier selection and fleet management to balance service and cost.

Skills

DOT compliance

Team supervision

Driver coordination

Safety procedures

Education

High School Diploma or GED

Two years Dispatcher experience

Supervisory experience

College/technical experience preferred

Job description

• Dispatcher as needed will put rates in TMW or rate loads/negotiate rates with 3rd party carriers
• Direct the daily driver duties managing where they go, the time it takes and when their day is concluded
• Dispatchers will manage DOT compliance related to driver available hours of service when assigning loads and daily task.
• Dispatchers are required to interact with internal and external customers as needed. As part of interaction and communication includes shift hand off communication between Dispatchers to ensure the business is operating without incidents or issues and Customers are being served. Communication is critical between Dispatchers and Logistics Managers and Regional Managers.
• Enter POs as needed.
• Participate and initiate discipline to drivers as per company policy
• Review driver documents for accuracy and/or compliance
• Involvement as needed with selecting external carriers to take loads
• Dispatchers will be involved with payroll as needed to ensure Drivers are accurately compensated for work performed.
• Dispatchers will be responsible for managing the fleet in a financially efficient and safe manner considering service and cost.
• Manage the fleet flow to the lease vendor’s shops for equipment repair and maintenance. Also, coordinate and manage road breakdowns with the vendors.
• Follow all Safety Policies and ensure Drivers and fellow employees follow all Safety policies and rules
• Incident investigation forms – complete fully with as much detail as possible when a safety related issue or event occurs
• Ride a longs with Drivers periodically – to ensure the Drivers have want they need and to experience the elements that Drivers experience doing the job
• Dispatch position is a Supervisory position and duties related to supervising is required

SUPERVISORY RESPONSIBILITIES

Directly supervises all employees assigned to the department including Drivers. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; conflict resolution; team building; coaching and leading employees to improve; addressing complaints and resolving problems; documentation; and setting an example of superior behavior, attitude and performance and team work.

EDUCATION and/or EXPERIENCE

High School Diploma or GED

Two years experience as a Dispatcher

Candidates are PREFERRED who offer the following:

College and/or related technical experience. Logistics, Transportation, Supply Chain Management

One year supervisory experience as a proven manager of at least five people.

Four years’ experience in the Shipping and Warehousing environment or CDL Truck Driving Experience

LANGUAGE SKILLS

Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or graphic form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

Employee is regularly required to walk and talk and hear. The employee is frequently required to stand; use hands to finger, handle, or feel; and reach with hands and arms. The employee is required to sit and move around. Vision requirements include: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Additional Information

Pratt Industries is America’s 5th largest paper and packaging company with more than 6,500 highly skilled employees dedicated to the environment and sustainability. Pratt Industries is one of the largest corrugated packaging companies in America, with sophisticated manufacturing facilities in more than a dozen states. The company operates three of the most modern, cost-effective paper mills in the country, as well as a series of sheet and box plants strategically placed throughout the United States offering a wide range of creative packaging solutions. Pratt Industries is committed to recycling and the environment by “harvesting the urban forest.