Service Support Specialist

Service Corporation International; New Bern (NC); On-site; USD 34,000 - 52,000; Full time

Job summary

Service Corporation International in New Bern, NC is seeking a detail‑oriented Specialist to deliver exemplary customer service to families after a loss. You will work closely with funeral directors and location managers to initiate and complete arrangements with urgency, empathy and professionalism.

Responsibilities include meeting with Funeral Directors, coordinating with families, taking first calls, arranging services, processing death certificates and insurance claims, and preparing

Qualifications

• High School diploma or equivalent required.
• Good driving record and valid driver’s license.
• 2 years of office clerical or customer service experience.
• Experience in a fast-paced, customer-focused environment preferred.

Responsibilities

• Meets regularly with Funeral Director(s) to ensure customer needs are met.
• Coordinates activities with families and schedules services.
• Takes first calls and dispatches removal teams.
• Collects vital information, files death certificates and insurance claims.
• Schedules appointments for Funeral Directors.
• Designs and prints memorials; prepares arrangement documents.
• Orders merchandise, flowers, urns.
• Transports human remains to Crematory facility and delivers ashes.
• Adheres to all Company and Regulatory requirements.

Skills

Customer service

Communication

Compassion

Confidentiality

Education

High School diploma or equivalent

Tools

MS Office

Job description

Our associates celebrate lives. We celebrate our associates. This role provides exemplary customer service in all areas of helping client families following the loss of a loved one. A sense of urgency, empathy, attention to detail and strong communication skills are required to succeed and fulfill customer needs. The Specialist works closely with funeral directors and location managers to ensure all arrangements are initiated and completed.

JOB RESPONSIBILITIES

• Meets regularly with Funeral Director(s) to ensure customer needs are met
• Frequently communicates with families to coordinate activities
• Takes first calls and dispatches removal teams
• Collects vital information, files death certificates and insurance claims
• Schedules appointments for Funeral Directors
• Designs and prints memorials; creates, scans, and corrects arrangement documents
• Orders merchandise, flowers, urns
• Schedules services including coordinating with churches, cemeteries and staff
• Assists with setting up funeral/visitation areas and take down
• Assists during funeral services and events
• Assists with dressing, casketing and preparing the deceased for viewing
• Transport human remains to the Crematory facility
• Delivers ashes from Crematory to Funeral Home
• Assists with removals
• May be required to ensure company vehicles are clean and fueled, prior to and after services
• Adheres to all Company and Regulatory requirements
• Performs other administrative duties for the location when time permits

MINIMUM Requirements

• Education High School diploma or equivalent
• Certification/License Good driving record and valid driver’s license
• Experience 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required
• Experience funeral industry experience preferred but not required

Knowledge, Skills and Abilities

• Strong knowledge of computers and software
• Above average communication skills
• High level of compassion and integrity
• Problem solving skills
• Ability to multi task and set priorities
• Ability to maintain confidentiality
• Ability to work beyond standard business hours including weekends
• Detail oriented
• Professional team player
• Pro-actively seeks out tasks
• Motivated, enthusiastic work ethic

Work CONDITIONS

• Work Environment Mostly works indoors during all seasons and weather conditions Occasional work outdoors Limited amount of local and/or multiple location traveling required Professional dress is required when in contact with families
• Work Postures Sitting continuously for many hours per day, up to 6 hours per day Occasional periods of time standing, up to 3 hours per day Climbing stairs to access buildings
• Physical Demands Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage Ability to lift up to 20 pounds
• Work Hours Working beyond “standard” business hours as the need arises

Postal Code: 28560

Category (Portal Searching): Operations

Job Location: US-NC - New Bern

Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. "SCI” refers to Service Corporation International and its affiliates. Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.