Dispatch Supervisor

Integrity Towing Solutions; Raleigh (NC); On-site; USD 42,000 - 57,000; Full time

Benefits offered by this job

Base salary $42,000

Performance bonus

Onboarding

Health insurance

Paid time off

Leadership role

Job summary

Integrity Towing Solutions, a leader in private property impound services, seeks a Dispatch Supervisor to run a 24/7 dispatch operation in Raleigh, NC. You’ll lead ~7 dispatchers, own scheduling, and personally cover shifts, ensuring metrics, handoffs, and owner accountability.

You’ll coordinate police-rotation calls, process vehicle releases, and manage cash controls, with a documented ops manual and formal training program in place.

Qualifications

• Must be at least 21 years old.
• Prior supervisory or lead experience in dispatch, call-center, public-safety communications, towing, roadside, or logistics operations strongly preferred.
• Calm, decisive leadership in a high-volume environment.
• Strong computer literacy (dispatch software, Microsoft 365) and disciplined, accurate documentation.
• Integrity with cash handling, payments, and records.
• Clear, professional communication with police, property managers, drivers, and vehicle owners, including difficult conversations.
• Acceptable criminal background history and a clear pre-employment drug screen.

Responsibilities

• Lead, schedule, and coach a team of ~7 dispatchers supporting a 24-hour, 7-day operation — clear expectations, weekly performance numbers, and quarterly one-on-ones.
• Maintain full phone and vehicle-release coverage with zero gaps, and run clean shift handoffs where every open item has an owner, a status, and a next action.
• Work a dispatch shift personally: answer a multi-line phone system, coordinate drivers, and process vehicle releases with courtesy and precision.
• Ensure property tow requests are verified, documented, and dispatched promptly — and that scheduled vehicle relocations happen exactly as promised.
• Prioritize police-rotation calls and monitor response so a truck is on-site within our 30-minute contract standard.
• Keep dispatch records complete and accurate — the record must tell the story — and audit calls weekly, coaching every miss the same week.
• Own payment and cash controls: card processing, smart-safe cash reconciliation, and same-shift investigation of any discrepancy.
• Train new dispatchers using written procedures, observedpractice, knowledge checks, and documented sign-offs.
• Route escalations quickly to the right owner — account executives, client support, or leadership — and de-escalate tense situations professionally.

Skills

Team leadership

Dispatch operations

Schedule management

Customer service

Cash handling

Communication with police

Training dispatchers

MS Office

Dispatch software

Tools

Microsoft 365

Job description

Description

Integrity Towing Solutions, a leader in private property impound services, is dedicated to delivering excellence and professionalism in the industry. We value integrity, customer satisfaction, and are committed to fostering a supportive and rewarding work environment for our team. We’re looking for a hands‑on leader to run our 24/7 dispatch operation — and if you’re a military veteran or former law enforcement officer, your unique skills and experiences are highly valued here.

About Us

Integrity Towing Solutions, a leader in private property impound services, is dedicated to delivering excellence and professionalism in the industry. We value integrity, customer satisfaction, and are committed to fostering a supportive and rewarding work environment for our team. We’re looking for a hands‑on leader to run our 24/7 dispatch operation — and if you’re a military veteran or former law enforcement officer, your unique skills and experiences are highly valued here.

The Role

Dispatch is the center of our operation: every inbound call, police-rotation call, property tow request, vehicle release, payment, and dispatch record runs through this room, around the clock. As Dispatch Supervisor you lead a team of about seven dispatchers, own the schedule and the quality of every call, and work a dispatch shift yourself — you set the standard you hold the team to. You’ll step into a documented operation: an operations manual, a structured training program, and a clear weekly scorecard are already in place. You report to the Branch Manager.

What You’ll Do

• Lead, schedule, and coach a team of ~7 dispatchers supporting a 24-hour, 7-day operation — clear expectations, weekly performance numbers, and quarterly one-on-ones.
• Maintain full phone and vehicle-release coverage with zero gaps, and run clean shift handoffs where every open item has an owner, a status, and a next action.
• Work a dispatch shift personally: answer a multi-line phone system, coordinate drivers, and process vehicle releases with courtesy and precision.
• Ensure property tow requests are verified, documented, and dispatched promptly — and that scheduled vehicle relocations happen exactly as promised.
• Prioritize police-rotation calls and monitor response so a truck is on-site within our 30-minute contract standard.
• Keep dispatch records complete and accurate — the record must tell the story — and audit calls weekly, coaching every miss the same week.
• Own payment and cash controls: card processing, smart-safe cash reconciliation, and same-shift investigation of any discrepancy.
• Train new dispatchers using written procedures, observedpractice, knowledge checks, and documented sign-offs.
• Route escalations quickly to the right owner — account executives, client support, or leadership — and de-escalate tense situations professionally.

What We Offer

• $42,000 annual salary plus a monthly performance bonus of up to $1,250 tied to your team’s scorecard — up to $57,000 per year all-in.
• Paid, structured onboarding — you inherit a documented operation, not tribal knowledge.
• Comprehensive medical, dental, and vision insurance, plus short- and long-term disability, accident, hospital, and critical illness coverage.
• Paid Time Off: every hour worked earns you additional time off.
• A leadership seat with real authority: the schedule, the training program, and the quality bar are yours.

Preferred Hiring Consideration

• Law Enforcement: your background as a dispatcher, 911 operator/telecommunicator, patrolman, officer, deputy, sheriff, or Border Patrol agent makes you a great fit for this position.
• Military Veterans: your background in any Military Occupational Specialty (MOS) is highly valued, with additionalconsideration for MOSs that relate directly to communications, operations, or logistics.
• Disabled Veterans: we are committed to providing opportunities to disabled veterans.
• Military Spouses: your resilience and dedication make you a perfect fit for our team.
• Work Opportunity Tax Credit Targeted Groups: we actively seek diverse candidates.

Requirements

What You’ll Need

• Must be at least 21 years old.
• Prior supervisory or lead experience in dispatch, call-center, public-safety communications, towing, roadside, or logisticsoperations strongly preferred.
• Calm, decisive leadership in a high-volume environment — able to make sound decisions with incomplete information and teach others to do the same.
• Strong computer literacy (dispatch software, Microsoft 365) and disciplined, accurate documentation.
• Integrity with cash handling, payments, and records — you treat controls as the job, not paperwork.
• Clear, professional communication with police, property managers, drivers, and vehicle owners, including difficult conversations.
• Acceptable criminal background history and a clear pre‑employment drug screen.