Dispatch Supervisor

S.E. Combined Services of Florida; Phoenix (AZ); Presencial; USD 45.000 - 60.000; Jornada completa

Descripción de la vacante

S.E. Combined Services of Florida is seeking a detail-oriented logistics coordinator to manage dispatching, paperwork, and scheduling for Removal Technicians in a fast-paced environment.

You will input data in proprietary software, verify paperwork, and coordinate transportation, services, transfers, and removals with attention to time demands and seasonal volumes. The role includes vehicle maintenance oversight, procurement of supplies, and team development under Field Leadership.

Formación

• Education: High school diploma or GED equivalent.
• Proficiency in MS Office and database software.
• Experience: 3+ years scheduling or logistics experience.
• Knowledge of company services, policies and procedures.

Responsabilidades

• Dispatching and paperwork handling, obtaining initial information, entering data into proprietary software, and contacting Removal Technicians.
• Reviewing and resolving paperwork issues with Removal Technicians; assisting embalming recordkeeping as needed.
• Creating transportation and removal schedules for visitations, services, transfers, and removals; scheduling vehicles and staff; adjusting for time off and holidays.
• Maintaining vehicle schedules, ensuring maintenance/inspections, and coordinating repairs as needed.
• Procurement of supplies and PPE; inventory management; vendor sourcing; scheduling recurring orders.
• Leading by example with professional behavior and providing development feedback to management.

Conocimientos

Verbal and written communication

Interpersonal skills

Prioritization and organization

MS Office proficiency

Database software proficiency

Automated workflow understanding

Multi-tasking with multiple software

Educación

High school diploma or GED

Herramientas

MS Office Suite

Database software

Proprietary software

Descripción del empleo

JORESPONSIBILITIES

Dispatching/Paperwork

Receives first call. With care and empathy, asks appropriate questions to obtain initial information; enters information into proprietary software. Contacts and dispatches Removal Technician.

Review Removal Technician paperwork for completeness and accuracy; contacts Removal Technician to resolve issues. Processes removal paperwork and may assists embalming recordkeeping.

For a Market, creates Transportation and Removal work and on-call schedules for visitations, services, transfers, and removals. Schedules both vehicles and staff. Takes into account time off, holidays, and seasonal volumes. Reviews work schedule with Field Leadership and revises work schedule as needed. Communicates and posts work schedules. Makes revisions as necessary to meet changing business demands.

Ensures vehicles are maintained, clean, stocked appropriately, and fuel card procedures are followed. Maintains vehicle maintenance and inspection schedules, scheduling as appropriate. Schedules vehicle maintenance or repair.

Procurement

Maintains Transportation and Removal Technician supplies and PPE. Inventories and reorders as appropriate to ensure sufficient inventory. Sources vendors as needed.

May maintain inventory for caskets and cremation containers. May order special requests.

May maintain general office supplies for their physical location. May schedule automatic recurring PPE or office supply orders for locations in Market

People Development

Leads by example exhibiting professional behaviors and communication

Provides development and performance feedback to management

EDUCATIONAL/EXPERIENCE/MINIMUM REQUIREMENTS

Education:

High school diploma or GED equivalent

Certification/Licensure

Current state driver's license with an acceptable driving record

Experience:

Three (3) years scheduling or logistics experience

Knowledge of the company's service promise, services, capabilities, policies procedures and practices to effectively meet business needs

Knowledge, Skills & Abilities:

Ability to resolve issues in accordance with company goals and objectives

Professional verbal and written communication and interpersonal skills

Ability to prioritize and organize effectively with a keen sense to detail

Ability to work in a fast paced, high pressure environment

Ability to multi-task using multiple software programs simultaneously

Proficient MS Office suite skills

Proficient database software skills and understanding of automated workflow

Working shift requires availability for night and weekend work

Postal Code: 85009

Category (Portal Searching): Operations

Job Location: US-AZ - Phoenix