Transfer Specialist

S.E. Combined Services of Florida; Phoenix (AZ); On-site; USD 21,000 - 34,000; Full time

Job summary

The Transfer Specialist role involves care, removal, and transport of deceased, with collaboration across teams to ensure compliance. Responsibilities include safe operation of company vehicles, adherence to chain-of-custody, and courteous interaction with families during transfers.

Proficiency in basic computer use and physical ability to lift up to 75 pounds are required. Evenings, weekends, and night shifts may be required; local travel up to 100% using company vehicles; dress code applies

Qualifications

• High School Diploma or equivalent.
• Current state driver's license with a clean driving record.
• At least 1 year of courier/driver experience with direct customer interaction preferred.
• Ability to lift up to 75 pounds regularly and up to 100 pounds occasionally.
• Ability to work nights, weekends, and holidays; on-call rotations.
• Basic computer skills and ability to use simple software.

Responsibilities

• Safely drives company vehicles to perform first-call transfers of deceased in compliance with laws and policies; follows chain-of-custody and paperwork procedures.
• Cooperates with first responders, hospital staff, coroner, or care facilities and adheres to procedures.
• Interact with families during home transfers with sensitivity and professionalism.
• Enter transfer information into proprietary software per company procedures.
• Transport caskets to airports, care centers, or funeral homes and assist with moving as needed.

Skills

Physical stamina

Flexible schedule

Basic computer skills

Safe driving

Customer service

Education

High School Diploma or equivalent

Job description

Our associates celebrate lives. We celebrate our associates.

The Transfer Specialist is responsible for the care, removal, and transport of deceased. This position will collaborate with other team members as required to ensure processes and procedures remain in compliance. Safely and courteously drive company owned vehicles. Maintains company vehicles cleanliness. Professional appearance and business suit required when in contact with families; casual attire for vehicle maintenance.

JOB RESPONSIBILITIES

Transfers

• Safely drives company owned professional vehicles to perform "first call" transfer of deceased in accordance with local and state/provincial laws as well as company policies and procedures. Follows processes for chain-of-custody, paperwork, and deceased identification
• Cooperates with first responders, Coroner, hospital staff, or Senior Living facility and accommodate their processes and procedures
• For home transfers, courteously and professionally interacts with bereaved family members; exhibits sensitivity to environment; minimises conversation. Follows company procedures in transferring soiled garments, bedding, or other materials; leaves a warm and courteous first impression
• Enters deceased event information into proprietary software according to company procedures
• Transports caskets to airports, care centers, or funeral homes; assists with moving caskets

Vehicle Maintenance

• Washes, vacuums, and cleans vehicles ensuring vehicle is presentable
• Fuels vehicles as necessary
• Follows safety guidelines and expenditure processes
• Maintains personal protective and transfer supplies in vehicles including cleaning products
• Identifies vehicle engine or operating issues to management; drives vehicles for repair or inspection

minimum Requirements

Education

• High School Diploma or equivalent

Licenses

• Current state/province issued driver's license with an acceptable driving record

Experience

• At least one (1) year work experience as a courier, driver; with direct customer interaction strongly preferred

Knowledge, Skills and Abilities

• Ability work schedule to support business needs including weekends and nights
• Ability to work on-call weekends, nights and holidays rotation
• Ability to lift up to 75 pounds regularly and up to 100 pounds occasionally; push/pull up to 200 pounds
• Ability to drive in hazardous, heavy traffic, and weather conditions
• Basic computer skills required

WORK CONDITIONS

Work Environment

• Work indoors and or outdoors during all seasons and weather conditions
• Local and/or multiple location traveling required
• Comply with Field dress code policy

Work Postures

• Frequent, continuous periods of time standing, up 6 hours per day
• Climbing stairs to access buildings frequently

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
• Lifting, pushing, pulling up to 75 pounds

Work Hours

• Working beyond "standard" hours as the need arises
• Local travel up to 100% using company vehicle

Postal Code: 85009

Category (Portal Searching): Operations

Job Location: US-AZ - Phoenix