Dispatcher

Sci Corp; Oakland (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health Savings Account

401(k) with company match

Short-Term Disability

Long-Term Disability

Life Insurance

AD&D (Voluntary)

Employee Assistance Program

Job summary

Talentify seeks an organized Dispatch/Logistics Coordinator to support funeral home operations in Oakland, CA. You will dispatch resources and vehicles, handle removal paperwork, and coordinate visitations and memorial services to meet schedules. Strong communication and multitasking are essential.

You will maintain inventory, handle supplies, and ensure top-tier customer service while working in a fast-paced environment. A valid driver's license and MS Office proficiency are required.

Qualifications

• Requires high school diploma or GED.
• Minimum of six months scheduling or logistics experience.
• Current valid driver's license may be required.
• Proficient in MS Office and basic computer skills.
• Excellent communication and interpersonal abilities.
• Ability to prioritize, organize, and multi-task under pressure.

Responsibilities

• Dispatch resources to meet client family needs and schedule crew and vehicles.
• Process removal paperwork and maintain embalming documentation where required.
• Coordinate visits, removals, transfers, and memorial services per schedule and company standards.
• Manage location inventory and order supplies as needed.
• Provide exceptional customer service and maintain positive relationships with teams and families.

Skills

Scheduling

Logistics

Customer service

Multitasking

MS Office

Communication

Driving

Education

High school diploma or GED

Tools

MS Office

Email/Internet

Job description

Our associates celebrate lives. We celebrate our associates.

Schedules resources and automotive equipment relating to daily operations in support of a funeral home and/or care center. Ensures that adequate coverage is available and scheduled to provide a superior service to client family, while maximizing the full potential use of company human and physical resources in accordance with established budgetary standards.

JOB RESPONSIBILITIES

Dispatching/Paperwork

• Provides consistent support by dispatching resources to meet the needs of client families
• Receives first call information and initiates the resources required for dispatch
• Processes removal paperwork
• Assists with record-keeping of embalming documentation as required
• Ensures that vehicles and associates are dispatched in accordance with company standards. Dispatch services may include:
• Removals
• Visitations
• Transfers of casketed decedent and/or remains to final dispositions
• Decedent memorial services

Scheduling

• Schedules activities for both the internal staff as well as market locations
• Schedules the dispatch of vehicles and associates to ensure that services are provided as scheduled; services may include:
• Removals
• Visitations
• Transfers of casketed decedent and/or remains to final dispositions
  • Decedent memorial services
• Maintains in-house scheduling of location resources
• Schedules sufficient resources to meet market commitments

Customer Service

• Demonstrates a commitment to internal and external customer service while serving the Company's families exceptionally well
• Builds and maintains strong relationships by promoting a team atmosphere
• Communicates with location associates, including directors, managers and other staff members to mitigate confusion and misunderstanding
• Leads by example while staying engaged and supportive of company initiatives

Manage Inventory (Location specific)

• Takes and places orders for necessary supplies
• Manages inventory for caskets and cremation containers for the market, including receiving requests and making orders, as required
• Order additional general supplies at the direction of the location management.
• Performs other duties as directed by management

MINIMUM REQUIREMENTS

Education

• High school diploma or GED equivalent

Licenses

• Current valid driver's license may be required

Experience

• Minimum of six (6) months scheduling or logistics experience

Knowledge, Skills and Abilities

• Knowledge of the company's service promise, services, capabilities, policies procedures and practices to effectively manage various location needs
• Ability to resolve issues in accordance with company goals and objectives
• Excellent communication skills and interpersonal skills
• Ability to prioritize and organize effectively with a keen sense to detail
• Ability to work in a fast paced, high pressure environment
• Ability to multi-task using multiple software programs simultaneously
• Ability to communicate with associates, customers, supplies in person or by phone
• Solid knowledge of computers, MS Office, e-mail, internet and other software required or willingness to learn
• Good driving record

Compensation:
Salary: $21.00/hr

Benefits:
Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care) *Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program

Postal Code: 94603

Category (Portal Searching): Operations

Job Location: US-CA - Oakland