Dispatch Specialist — Route & Customer Care Pro

AMG TECHNOLOGY INVESTMENT GROUP LLC; Hudson Oaks (TX); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Full-time with overtime

Employer paid medical, dental, and 401

Training provided

Career advancement opportunities

Paid time off & holidays

Voluntary life insurance

Referral bonus program

Job summary

Nextlink is seeking a Dispatch Specialist in Hudson Oaks, TX to coordinate vehicle routing and load planning, while handling driver and customer communications. The role requires a detailed, customer-focused approach in a busy, office-based setting.

Responsibilities include data entry, status updates, and ensuring adherence to schedules and regulations. Full-time position with opportunities for growth and overtime.

Qualifications

• High school diploma or equivalent required.
• Experience with heavy phone handling.
• Experience using Microsoft Office suite.

Responsibilities

• Coordinate commercial vehicle routing and load planning to meet service levels.
• Address customer and driver requests and resolve issues.
• Enter data in dispatch system and maintain logs.
• Communicate with drivers, dispatchers, and supervisors during shifts.
• Ensure work adheres to company standards and regulations.
• Monitor routes and technician status to ensure timely support.
• Stay informed about jobs, traffic, obstacles, and requirements; provide feedback.
• Manage schedules and ensure adherence.
• Contribute to a positive team culture.
• Perform other duties as assigned.

Skills

Communication

Customer service

Multi-tasking

Flexible schedule

Data entry

Professionalism

Decisiveness

Adaptability

Team collaboration

Interpersonal skills

Attention to detail

Initiative

Education

High school diploma

Tools

Microsoft Office

Job description

Nextlink is seeking a Dispatch Specialist in Hudson Oaks, TX to coordinate vehicle routing and load planning, while handling driver and customer communications. The role requires a detailed, customer-focused approach in a busy, office-based setting.

Responsibilities include data entry, status updates, and ensuring adherence to schedules and regulations. Full-time position with opportunities for growth and overtime.