Dispatch Specialist (Hybrid in Pittston, PA)

Benco Dental; Pittston (Luzerne County); Hybrid; USD 23,000 - 28,000; Full time

Benefits offered by this job

Excellent compensation packages

Medical, Dental and Vision benefits

401k package

Paid Time Off

Profit sharing

Hybrid work schedule

College Tuition Savings Program

Diversity and inclusion groups

Fortune Great Place to Work

Family-owned for 90+ years

Job summary

Benco Dental, part of 1930 Ventures, is seeking a Dispatch Specialist in Pittston, PA. This role supports customers and internal teams by handling inquiries, orders, and service issues with 2 onsite days per week and 3 days from home. Pay starts at $18.00 per hour with potential increases during the first six months.

The ideal candidate communicates well, manages multiple tasks, and maintains accurate records. Training aligns with day shifts, with a Monday–Friday schedule.

Qualifications

• High school diploma or GED required.
• Customer service experience preferred.
• Residency: able to work 2 onsite days in Pittston, PA.

Responsibilities

• Respond to customer inquiries, issues and orders in a courteous and timely manner.
• Cover phones for service calls as needed and monitor technician schedules.
• Interact with service techs and managers to maximize scheduling efficiency.
• Assist with billing, credits and basic part orders using correct item numbers.
• Document conversations and maintain accurate records for service events.
• Provide timely updates to management to ensure customer expectations are met.

Skills

Communications

Customer service

Multitasking

Attention to detail

Education

High school diploma or GED

Job description

Location: Pittston, PA (2 days a week onsite)

Dispatch Specialist Position at Benco Dental, a division of 1930 Ventures

As the next evolutions of our family enterprise, Benco Dental proudly operations under the emerging 1930 Ventures brand. Candidates may see both Benco Dental and 1930 Ventures during this transition period, while our commitment to our associates, customers, and culture remains unchanged.

What's in it for YOU?

• Excellent Compensation Packages
• Medical, Dental and Vision Benefits Effective on Day 1
• 401k Package Effective on Day 1
• Paid Time Off Program
• Profit Sharing
• Associate Discounts and Community Giveback Programs
• Hybrid work schedule (2 days a week onsite required)
• College Tuition Savings Program
• Caring Family Culture Toward all Associates
• Certified as a FORTUNE Great Place to Work
• Opportunities to join resource groups that promote Diversity, Equity, and Inclusion
• Family owned for 90+ years

Position Summary:

The Dispatch Specialist is responsible for receiving and responding to external and internal customer inquiries, issues and orders, and resolving service-related issues/problems.

The Shift:

Monday through Friday

3 Days at home: 12:00pm-8:30pm EST

2 Days in the office: 9:30am-6:00pm EST

*Training will be completed on day shift*

The Pay:

The hourly rate for this position is $18.00 with potential for a rate increase in the first 6 months.

Do YOU Possess These Skills and Attributes?

• Ability to communicate effectively
• Excellent computer, telephone, and customer service skills
• Ability to multitask
• Attention to detail

Do These Responsibilities Interest YOU?

• Ensure that all communication with customers (internal/external) is courteous, cordial, business-like and timely.
• Efficiently cover phones for service calls as needed.
• Evaluates and monitors service tech schedules throughout the day to ensure effective completion of calls.
• Directly interact with service techs and Service Managers to maintain the efficiency of operation and maximizing the scheduling time of techs.
• Effectively handle exceptions and provides support for problems the Customer Service Representatives have been unable to resolve.
• Research information needed to handle requests for credit or billing problems.
• Enter basic part orders using the manufacturer number or the item number if needed.
• Accurately bill all service invoices using correct item numbers, quantities, and van stock.
• Keep accurate records of deleted or cancelled calls.
• Accurately document discussions with customers, technicians, Sales reps and Service Managers in a timely manner; effectively utilizing notes in providing quality customer service.
• Keeps management informed by providing accurate and timely information that ensures customers are served efficiently in meeting their expectations.
• Maintain a composed, confident, and professional manner in all situations. Lead by example by keeping a positive can do attitude.

Do YOU Meet These Requirements?

• High school diploma/GED
• Customer Service experience, preferred
• Residency Requirement: Ability to work 2 days onsite in Pittston, PA

Who We Are: It's our Mission to Drive Dentistry Forward

1930 Ventures, a family enterprise that includes Benco Dental, is the largest family owned, full-service dental distributor in the United States, and has remained in the family since 1930 - a family that now includes more than 40,000 customers and over 1,700 associates in the 48 contiguous states. In 2025, we posted revenues of $1B.

We provide more supply and equipment options than any other full-service distributor, an offering enhanced by a comprehensive suite of services and solutions, including office design, equipment repair, practice coaching, financing and project management, wealth management management and dental-specific technology solutions. These services are supported by over 400 professionally trained sales representatives and 300 factory-trained service technicians who begin every task by asking, 'What does the customer want?'

This opportunity is part of our Benco Dental division, which is the nation's largest independent distributor of oral healthcare technology and supplies, with a century-long history, strong distribution network, and comprehensive range of products, solutions, and services.

If you enjoy working for a progressive organization that is committed to diversity, values its associates and customers, and provides opportunities for growth and development, we encourage you to learn more about our family of companies. We are seeking driven professionals who want to play a key role in our future success while making a positive impact within our industry. Thank you for your interest - we look forward to hearing from you.

We're proud to be an equal opportunity and affirmative action employer. We celebrate our associates' differences to foster a culture of diversity and inclusion every day. Click here to learn more about how we promote Equal Opportunity and Diversity and Inclusion at 1930 Ventures.