Fixed operations Director

Ultipro; Eldridge (IA); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Benefits package

401K with 5% match

Life insurance

Gym reimbursement

Advancement opportunities

Annual incentive trip

RV borrowing program

Strong team culture

Job summary

Bish’s RV Davenport is seeking a Fixed Operations Director to lead and grow the service department with a focus on innovation and high performance. You will coach, mentor, and build a team of technicians, service advisors, porters, and detailers to meet short- and long-term goals.

The role requires strategic planning, cross-functional collaboration, and a proven ability to drive profitability while maintaining top customer satisfaction.

Qualifications

• Experience leading a high-volume RV/auto service center.
• Strong ownership and strategic vision.
• Ability to manage KPIs and budgets.

Responsibilities

• Lead a cross functional team that aligns with revolutionizing the RV Service Process.
• Develop and manage a strategic plan for controlling staffing levels based on seasonality.
• Monitor and analyze KPIs to measure success and adjust strategies as needed.
• Develop and implement strategies for maximizing capacity and productivity.
• Foster an environment where learning, growth, and innovation is at the forefront.

Skills

Service management

Leadership

Strategic planning

Project management

Brand management

Cross-functional collaboration

Bachelor's degree

Education

Bachelor's degree

Job description

Bish's RV Davenport
2000 E Leclaire Rd
Eldridge, IA 52748, USA

Description

The Fixed Operations Director will be responsible for maintaining and growing the service department with continued innovation and becoming a leader in the industry. Their main objectives will be to coach, mentor, and build a high-performance service team designed to meet and exceed short- and long-term goals.

Key Objectives:

• Manage a consistent high level of customer satisfaction in the Service Department
• Drive profitability through increased sales, gross profit, P&L management, and labor cost control
• Build and maintain a high performing team of Technicians, Service Advisors, Porters, and Detailers
• Foster a culture that promotes employee development and retention
• Create and maintain strong working relationships with external vendors
• Meet or exceed monthly budget projections
• Maintain a safe and functional working environment

Responsibilities:

• Lead a cross functional team that aligns with revolutionizing the RV Service Process
• Develop and manage a strategic plan for controlling staffing levels based on seasonality
• Monitor and analyze KPIs to measure success and adjust strategies as needed
• Develop and implement strategies for maximizing capacity and productivity
• Foster an environment where learning, growth, and innovation is at the forefront

Competencies and Skills:

• Experience managing a high-volume Service Center in the RV, automotive, marine, or power sports industry is strongly preferred
• Proven experience with thriving in ever changing environments
• Strong ability to take ownership with a vision that aligns with the organizations
• Proven experience with action planning and goal achievement
• Ability to manage complex and multi-layer situations with positive outcomes
• Excellent leadership and project management skills
• Experience with rebranding initiatives and managing ongoing brand growth
• Strong collaboration skills to work effectively with different teams across the organization
• The achievement of a college degree is a plus for this role

Expected Results:

• Achievement of service KPIs and goals
• Increase customer satisfaction results
• Achievement of controlled labor cost and policy
• Achievement in RECT’d time year over year
• Increase productivity year over year
• Increase Technician skillset levels
• Increase in dealership sales year over year
• Minimize employee and customer incidents

Resources:

• A dedicated budget for service department
• Access to a cross-functional regional support
• eLearning and management resource center
• Mentorship from senior service managers

Cultural Fit:

• Demonstrates a customer-centric approach
• Embodies behaviors consistent with the Company’s Vision, Mission, and Values
• Committed to continuous improvement and operational excellence

Who We Are:

Bish’s RV is one of the largest family-owned RV dealers in the country. We are dedicated to providing quality products and services that exceed the expectations of our customers, and to creating an atmosphere where our customers can enjoy a positive experience as friends of our family business.

Our company is currently experiencing record growth with more expansion on the way. The opportunities to grow within our organization are outstanding and our dedication to each employee’s success is unparalleled.

We are looking for top performers who set high expectations for themselves and are willing to put in the time and effort to achieve them. We are a goal-driven company with a high-performance culture and believe in setting ourselves apart by being "Different with a Purpose." Our culture is built upon the foundation of these three core values: Being Genuine, Having Fun, and Driven by Results.

• Comprehensive benefits package including medical, vision, dental, and other supplemental coverages
• 401K with 5% match
• Company-paid life insurance
• Gym membership reimbursement
• Opportunities for advancement
• Annual Incentive Trip for Top Performers
• RV Borrowing Program
• Incredible Team Culture

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Bish’s RV honors our military service members, veterans, and their family members by being a military friendly workplace. Many of the positions within our organization are transferable from previous military occupations.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.