Service Manager

Ultipro; Traverse City (MI); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

401K matching

Company-paid life insurance

Gym membership reimbursement

Advancement opportunities

RV Borrowing Program

Incredible Team Culture

Job summary

Bish’s RV is seeking a Service Manager to lead and grow the service department, coaching a team of technicians, advisors, porters, and detailers to meet short- and long-term goals.

The role emphasizes continuous improvement, budgeting, and high customer satisfaction, with a culture focused on development and teamwork. Strong leadership and industry experience are valued.

Qualifications

• Experience leading a high-volume service center in RV, automotive, marine, or power sports preferred.
• Proven ability to adapt to changing environments and take ownership of initiatives.
• Strong leadership with a track record of driving action plans and outcomes.
• Experience with brand growth, rebranding, and cross-team collaboration.

Responsibilities

• Lead a cross-functional service team to modernize and transform the RV service process.
• Develop and manage a staffing plan aligned to seasonal demand and budget.
• Monitor KPIs and adjust strategies to improve productivity and profitability.
• Maximize capacity and efficiency while maintaining a safe, high-quality work environment.
• Foster a culture of learning, development, and innovation across the service staff.

Skills

RV industry exp

People leadership

KPIs & budgeting

Cross-functional

Safety compliance

Education

College degree in relevant field

Job description

The Service Manager will be responsible for leading and growing the service department through continuous improvement and innovation to support Bish’s RV’s goal of transforming the RV Service industry. Their main objectives will be to coach, mentor, and build a high-performance service team designed to meet and exceed short- and long-term goals.

Key Objectives

• Maintain a consistentlyhigh levelof customer satisfaction in the Service Department
• Drive profitability through increased sales, gross profit, P&L management, and labor cost control
• Build andmaintaina high performing team of Technicians, Service Advisors, Porters, and Detailers
• Foster a culture that promotes employee development and retention
• Ensure strong working relationships with external vendors
• Meet or exceed monthly budget projections
• Maintain a safe and functional working environment

Responsibilities

• Lead a cross functional team that aligns with revolutionizing the RV Service Process
• Develop and manage a strategic plan for controlling staffing levels based on seasonality
• Monitor and analyze KPIs to measure success and adjust strategies as needed
• Develop and implement strategies for maximizing capacity and productivity
• Foster an environment where learning, growth, and innovation is at the forefront

Competencies and Skills

• Experience managing a high-volume Service Center in the RV, automotive, marine, or power sports industry is strongly preferred
• Proven success in ever-changing environments
• Strong ability to take ownership with a vision that aligns with the organization
• Proven success in leading action planning and goal achievement
• Ability to manage complex and multi-layer situations with positive outcomes
• Excellent leadership and project management skills
• Experience with rebranding initiatives and managing ongoing brand growth.
• Strong collaboration skills to work effectively with different teams across the organization
• A college degree in a relevant field is a plus for this role
• Neat, clean, and professional appearance
• Ability to pass a background check and drug test
• Demonstrate behaviors consistent with the Company’s Vision, Mission, and Value in all interactions with customers and co-workers

Expected Results

• Achievement of service KPIs and goals
• Increased customer satisfaction results
• Track Record of Controlling labor cost and policy expense
• Year-over-year improvement in RECT
• Year-over-year increase in shop productivity
• Increase Technician skillset levels
• Year-over-year increase in external service sales
• Minimized employee and customer incidents

Resources

• A dedicated budget for the service department
• Access toa cross-functional regional support
• eLearning and management resource center
• Mentorship from senior service managers

Who we are

Bish’s RV is one of the largest family-owned RV dealers in the country. Weare dedicated to providingquality products and services that exceed the expectations of our customers and creating an atmosphere where our customers can enjoy a positive experience as friendsofour family business.

Our company is currently experiencing record growth with more expansion on the way. The opportunities to grow within our organization areoutstandingand our dedication to each employee’s success is unparalleled.

We are looking for top performers who sethigh expectationsfor themselves and are willing to put inthe timeand effort to achieve them. We are a goal-driven company with a high-performance culture and believe in setting ourselves apart by being “Different with a Purpose.” Our culture is built upon the foundation of our core values: We are Genuine, Fun, and Driven by Results.

• Comprehensive benefits package including medical, vision, dental, and other supplemental coverages
• 401K matching
• Company-paid life insurance
• Gym membership reimbursement
• Opportunities for advancement
• RV Borrowing Program
• Incredible Team Culture

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Bish’s RV honors our military service members, veterans, and their family members by being a military friendly workplace. Many of the positions within our organization are transferable frompreviousmilitary occupations.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.