Dispatch Specialist

Dot Food; Dyersburg (TN); On-site; USD 32,000 - 52,000; Full time

Job summary

Dot Foods is seeking an organized administrative support professional in Dyersburg, TN. The role centers on delivering excellent customer service to internal and external customers, scheduling appointments, and coordinating with drivers.

The position emphasizes lean thinking to reduce waste and improve processes within a fast-paced environment.

Qualifications

• High school diploma, GED, or relevant work experience.
• Excellent mathematical and reading skills.
• Computer skills, including knowledge of Microsoft Office programs.
• Ability to multi-task and work in a fast-paced environment.

Responsibilities

• Provide excellent customer service to internal and external customers.
• Schedule appointments with customers via phone, email, or web-based formats.
• Communicate with drivers on schedules and work assignments.
• Work with multiple departments and manage a diverse and hectic workload.
• Apply lean thinking and tools to identify and eliminate waste in all areas of the position.

Skills

Customer service

Multi-tasking

Communication

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Job description

• Dyersburg, TN, US

What You’ll Do

• Provide excellent customer service to both internal and external customers
• Schedule appointments with customers via phone, email, or web-based formats
• Communicate with drivers on schedules and work assignments
• Work with multiple departments and manage a diverse and hectic workload
• Apply lean thinking and tools to identify and eliminate waste in all areas of the position

YOU MUST HAVE

• High school diploma, General Equivalency Degree, or relevant work experience
• Excellent mathematical and reading skills
• Computer skills, including knowledge of Microsoft Office programs
• Ability to multi-task and work in a fast-paced environment

YOU MAY ALSO HAVE

• Administrative/Clerical experience preferred
• Effective professional verbal written communication skills
• Experience working in both team and independent settings
• Exceptional customer service skills and a strong attention to detail

ROLE SPECIFICS

• Schedule: Tuesday – Saturday 8:00AM – 5:00PM
• Occasionally to work outside of the scheduled hours for business needs

Who We Are

Dot Foods, a pioneer in the food industry supply chain, created Dot Transportation, Inc. (DTI) in 1994 to transport product. Our fleet has since grown to over 1,800 trucks, all maintained by our own team of trained mechanics. As we’ve grown, we haven’t lost sight of caring for our best-in-class drivers. We’ve had zero layoffs in our company’s history and continue to make our benefits more competitive.

What Dot Can Offer You

• Competitive compensation package, including bonuses for successful performance
• Extensive benefits including medical, dental, 401k, and profit-sharing
• Significant advancement opportunities

Safety:

This position assumes responsibility for the workplace safety of self and co-workers, and for the safety conditions of the work locations, exercise and promotes safe behaviors and show unyielding support of programs, rules and policies regarding safety.

EOE/AA Employer:

Dot believes all persons are entitled to equal employment opportunities. Dot will not discriminate against its employees or applicants for employment because of sex, race, color, religion, national origin, age, sexual orientation, disability, or veteran status or other basic classes protected by applicable federal or state law provided they are qualified for employment or for existing positions.

Dot Foods Inc.