Dispatch Service/Sr. Dispatch Service

New Mexico Gas Company; Albuquerque (NM); On-site; USD 49,000 - 69,000; Full time

Job summary

New Mexico Gas Company is seeking a Dispatch Service professional to manage daily service workloads for technicians, line locators, and field teams. You will monitor work orders in the Banner system, track progress, and coordinate with various NMGC departments to keep operations running smoothly.

The role requires 2 years of dispatch experience for the Entry level, or 4 years for Senior level, plus a valid driver’s license. Bilingual skills are a plus, and occasional overtime may be required.

Qualifications

• High School Diploma or GED required.
• Dispatch Service: 2 years of experience related to duties.
• Dispatch Service Senior: 4 years of experience related to duties.
• Valid driver’s license with acceptable driving record.
• Preferences: Bilingual (English/Spanish) and/or dispatch experience.

Responsibilities

• Disptaches daily service workload for technicians, locators, crews, and other NMGC departments.
• Ensures accuracy and timely updates of work orders in Banner system.
• Monitors SCADA telemetry and alerts appropriate personnel.
• Prepares documents, reports and logs.
• Acts as a focal point for NMGC emergency responses statewide.

Skills

Bilingual (English/Spanish)

Education

High School Diploma or GED

Tools

Banner system

Job description

This position will be open to internal and external applicants and will close on Sunday, September 27, 2026.

The Dispatch Service position pays between $48,720 to $60,900, and the Senior Dispatch Service position pays between $55,520 and $69,400. Placement in any level is based on skills, experience and education of the successful candidate.

About This Opportunity

Are you seeking a rewarding career with a high level of responsibility and involvement in a range of departments? At NMGC, Dispatch Service provides frontline support to our customers and play a critical role in ensuring the safety of our community. In this exciting role, you will address customer inquiries and emergencies, prioritize work suitable to its urgency, maintain accurate records in Banner, help with billing, and assist operations personnel with field investigations.

Primary Duties and Responsibilities

This list does not reflect the job duties in their entirety.

• Assesses, plans, and dispatches daily Service workload for service technicians, line locators, construction crews, gas measurement technicians, cathodic protection crews, leak survey and other NMGC departments
• Responsible for ensuring the accuracy and performing timely updates of work order completion data within Banner system
• Monitors Supervisory Control and Data Acquisition (SCADA) telemetry readouts and alerts appropriate personnel of any problems.
• Prepares documents, reports, and numerous logs
• Monitors compliance with all Federal Communications Commission (FCC) rules and regulations
• Acts as a focal contact point for all NMGC emergency responses statewide.

*Senior Level-Entry Level Duties Plus Additional Responsibilities

Successful Candidate Must Have:

• A High School Diploma or GED
• Dispatch Service: 2 years of work experience related to the duties and repsonsibilities of this or similar position
• Dispatch Service Senior: 4 years of work experience related to the duties and responsibilities of this or similar position
• A valid driver's license with an acceptable driving record
• Preferences: Bilingual (English/Spanish) and/or dispatch experience.

Working Conditions

Office environment. Schedule and hours/shifts vary; work may be performed at multiple locations. May be required to work overtime. Regularly required to stand and/or walk up to 1/3 of the time and sit up to 2/3 of the time. Manual dexterity required, good vision, the ability to talk and listen. Must occasionally lift and/or move up to 25 pounds.