Dispatch Security Officer – Financial Institution

Allied Universal; Newark (DE); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Smart Tools Access to shifts

Career Growth

Benefits package

Perks Program discounts

Job summary

Allied Universal, North America’s leading security and facility services company, seeks a Security Officer Dispatch Control Room in Newark, DE to safeguard clients across industries, including financial institutions. Coordinate communications, monitor alarms and access, document incidents, and dispatch responders with professionalism and integrity.

As a full-time role, the position offers structured day shifts and opportunities for career growth within a dynamic, collaborative team dedicated to

Qualifications

• Provide customer service to employees, visitors, and vendors while following security procedures.
• Coordinate and document security incidents, using site policies and incident reporting.
• Maintain logs, logs, and incident dispatch records accurately and promptly.
• Meet minimum requirements such as age, education, and background checks.
• Licensing and drug screening requirements where applicable and licensing rules.
• Role may require a valid driver’s license for driving positions.

Responsibilities

• Provide customer service to employees, visitors, and/or vendors at a financial institution by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities.
• Monitor and coordinate incoming calls, alarms, access requests, and incident notifications from a dispatch center, documenting activity in accordance with site procedures.
• Dispatch appropriate personnel and/or notify designated contacts in response to security-related incidents, critical situations, and facility concerns while maintaining calm, professional communication.
• Maintain accurate logs, reports, and records of incidents, notifications, and dispatch activity, escalating information according to established protocols.
• Monitor site activity through available communications systems and/or cameras, reporting unusual conditions and helping to deter unauthorized activity.

Skills

Customer service

Communication

Calm under pressure

Education

High school diploma or equivalent

3+ years security experience or college degree

Tools

Access control systems

Alarm panels

Badge reader experience

Job description

Allied Universal, North America’s leading security and facility services company, seeks a Security Officer Dispatch Control Room in Newark, DE to safeguard clients across industries, including financial institutions. Coordinate communications, monitor alarms and access, document incidents, and dispatch responders with professionalism and integrity.

As a full-time role, the position offers structured day shifts and opportunities for career growth within a dynamic, collaborative team dedicated to