Dispatch & Scheduling Operations Leader

TransWest Mobility; Redmond (WA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with company match

Paid time off

Personal day

Holiday pay

Job summary

TransWest Mobility in Redmond, WA is seeking an experienced Operations Manager for Resource Planning to lead the Dispatch and Scheduling team and ensure high-quality service for clients. You will oversee driver check-in/check-out, manage time and attendance, and generate regular operational and payroll reports while collaborating with Program Management and Safety teams.

The role emphasizes KPI development, process improvements, coaching teams, and driving performance, with a compensation range

Qualifications

• 2+ years of experience in transportation operations, resource planning, dispatch management, or related field.
• 2+ years in a supervisory or management role overseeing Dispatch, Scheduling, or high-volume operational teams.
• Experience with data-driven operations, KPI development, and operational reporting.

Responsibilities

• Coordinate, plan, and execute operational plans for current and new service lines, including schedules, routes, vehicle and driver assignments, training, toolset up (online software, WIFI, GPS tracking etc..) and all other aspects relating to operational success. Ensure all shifts are filled daily without exception.
• Monitor shuttle operation’s data for efficiency; identify issues of poor performance and notify leadership as needed. Ensure the Dispatch Team is working to reduce client SLAs and working to keep at the standard of 98% on-time performance.
• Prepare standard reports weekly, monthly or as requested and develop tracking systems, KPIs (Key Performance Indicators) and other operational data as necessary. Enter data from manual operations reports, invoices or other sources into existing databases or other tracking tools.
• Based on accurately measured Driver KPI’s, assist with the Driver Scorecard Incentive program. Partner with Operational leaders to ensure both successes and opportunities are communicated to each Driver.
• Using coaching, counseling and field-time, work to professionally develop the Scheduling and Dispatch teams. Create and maintain a succession plan for each.
• Responsible for accurate payroll processing, closing and ensuring all scheduling templates are accurate.
• Update and maintain online tools to ensure accurate tracking and reporting.
• Partner with the Safety, Training and Compliance Team to ensure Drivers are service ready, DOT compliant and that they have the proper credentials (badges) for associated accounts.
• Provide strategic direction for the Dispatch and Scheduling Teams and oversee overall performance to ensure alignment with organizational goals.
• Have the ability to lead Team Meetings and be a servant leader.
• Manage multiple high-priority projects and tasks and ensure they get completed in a timely manner.
• Other duties as assigned.

Skills

Transportation operations

Resource planning

Dispatch management

Workforce scheduling

Supervisory experience

Tools

Payroll systems

Timekeeping systems

Scheduling templates

Job description

TransWest Mobility in Redmond, WA is seeking an experienced Operations Manager for Resource Planning to lead the Dispatch and Scheduling team and ensure high-quality service for clients. You will oversee driver check-in/check-out, manage time and attendance, and generate regular operational and payroll reports while collaborating with Program Management and Safety teams.

The role emphasizes KPI development, process improvements, coaching teams, and driving performance, with a compensation range