Dispatch Routing Analyst

Preferred-Homecare; Phoenix (AZ); On-site; USD 35,000 - 50,000; Full time

Job summary

Lincare is seeking a dispatcher who will act as a bridge between the management team and the central dispatch department. This role requires timely completion of daily routing and dispatching duties in the Logistics Department.

Key responsibilities include monitoring driver’s progress, updating customer notes, and ensuring compliance with policies. The ideal candidate should have an Associate's Degree or equivalent experience and know Word Processing software.

Qualifications

• Associate's Degree or equivalent from a technical school or 6 months to 1 year related experience.
• Knowledge of Word Processing software is required.
• Ability to communicate effectively about routing issues.

Responsibilities

• Perform all MobileCast dispatching activities.
• Route all same day/next day deliveries according to Logistics policy.
• Monitor driver's progress and report issues back to the branch.

Skills

Dispatching activities

Communication skills

Problem-solving

Word Processing software

Education

Associate's Degree or equivalent

Tools

MobileCast software

Roadnet software

Job description

This employee acts as a bridge between the local branch management team and the central dispatch department. In addition, the employee will drive timely completion of the daily routing/dispatching duties, as well as timely completion of responsibilities within the Logistics Department.

• Responsible for performing all MobileCast dispatching activities
• Routes all same day/next day deliveries according to Logistics policy and procedures
• Responsible for communication to the branches regarding errors in addresses, time frames, and any other work order issues that negatively impact the routing of a delivery
• Updates TIMS with customer notes and updates work order ship dates as necessary
• Responsible for communication to the branches regarding issues that impact the ability of the Dispatcher to effectively route a work order to a driver in the field
• Responsible for monitoring a driver's progress during the day, and communicating back to the branch level any issues related to impacting missed time windows
• Monitors delivery staffing requirements based upon order volumes and makes appropriate adjustments to staff and/or process as appropriate
• Reviews Reports at the Central Dispatch level to monitor driver compliance of route order completed via the MobileCast & Roadnet software system
• Coordinates with Region management on all action plans that would ensure driver compliance with targeted financial objectives
• Complies with and adheres to all regulatory compliance areas, policies, procedures, and "best practices" according to Logistics, DOT, ACHC, and local state labor laws
• Ensures patients do not suffer service failures and communicates with the servicing branch of undeliverable stops
• Demonstrates professional etiquette and courtesy when interfacing with customers and branches regarding issues that impact the ability of the Dispatcher to effectively route a work order to a driver in the field
• Responds to telephone, fax, and e-mail questions/problems from branches
• Regular and consistent attendance and punctuality is considered an essential job function of this position

Qualifications.

Education/Experience:

• Associate's Degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience
• should have knowledge of Word Processing software

Physical Demands

The employee must occasionally lift and/or move up to 10 pounds.

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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans