Customer Service Rep

Sleepcair,-Inc; Lenexa (KS); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Tuition reimbursement

Employee discounts

Job summary

Lincare is seeking a patient services representative to communicate with customers, answer questions, resolve problems, and ensure compliance with physician direction. You will handle calls, document details, and enter orders in the computerized system.

The role emphasizes accurate data entry, strong communication, and a willingness to learn. A high school diploma or GED and basic computer skills are required, with on-site scheduling in Lenexa, KS.

Qualifications

• Read and analyze documents such as patient orders.
• Communicate effectively with coworkers and patients.
• Assist with training of employees.
• Calculate figures and doses for dispensed medications.
• Follow oral and written instructions accurately.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess customer needs for additional products or services.
• Verify and update patient demographics in systems.
• Document calls in computerized records and enter orders.
• Provide patient education regarding products and services.

Skills

Communication

Customer Service

Data Entry

Teamwork

Attention to Detail

Education

High School Diploma or GED

Tools

Electronic Medical Records

Order entry system

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications.

• Read and analyze documents such as patient orders
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.

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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans