Customer Service Rep

Lincare-085e31c; Bensenville (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement savings

Tuition reimbursement

Employee referral program

Employee discounts

Job summary

Lincare is seeking an on-site customer service professional to communicate with customers, answer questions, resolve problems, determine ongoing product/service needs, and ensure compliance with physician direction.

You will document calls, enter orders, and update demographic information in our computerized system, while supporting training and education for patients and staff.

Qualifications

• Read and analyze documents such as patient orders.
• Communicate effectively with coworkers and patients.
• Assist in training employees.
• Calculate figures and amounts for frequency and doses dispensed.
• Follow oral and written instructions with common sense.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs for products/services.
• Assesses compliance with physician orders.
• Answers questions and educates customers about products/services.
• Documents calls in computerized records system.
• Enters customer orders in system.
• Verifies and updates demographic information in records.

Skills

Reading documents

Communication skills

Training others

Numerical accuracy

Follow instructions

Education

High School Diploma or GED

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications.

• Read and analyze documents such as patient orders
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 25 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage; paid time off; retirement savings; tuition reimbursement and other benefits. There is also a generous employee referral program and a wide array of employee discounts to take advantage of.

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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans