Dispatch & Reservations Specialist (Bilingual Optional)

Simon's Executive Car Service Inc; Carrollton (TX); Vor Ort; USD 30.000 - 42.000; Vollzeit

Zusammenfassung

ECS Transportation Group in Carrollton, TX, seeks Customer Service Representatives to support our Dispatch and Reservations teams. The role involves handling calls and emails, entering reservation requests, and assisting clients with exceptional service.

Responsibilities include scheduling chauffeurs, tracking trips, creating itineraries, and resolving issues while understanding pricing, vehicle types, and airport procedures.

Qualifikationen

• Education - minimum high school diploma, GED or equivalent.
• Ability to function under pressure and manage multiple tasks.
• Strong communication skills, both oral and written, required.
• Dispatch experience preferred.
• Knowledge of airport procedures and codes is a plus.

Aufgaben

• Handle incoming and outgoing customer service calls and emails.
• Accurately enter reservations requests and changes.
• Resolve customer concerns and issues promptly.
• Schedule and assign work to chauffeurs to fulfill daily bookings.
• Track trips and ensure timely completion.
• Provide support to reservation agents as needed.
• Create transportation itineraries for clients and booking agents.
• Troubleshoot reported problems and escalate when needed.
• Understand pricing, vehicle types, and travel times.

Kenntnisse

Customer service

Dispatch coordination

Multi-tasking

Communication

Ausbildung

High School Diploma

Jobbeschreibung

ECS Transportation Group in Carrollton, TX, seeks Customer Service Representatives to support our Dispatch and Reservations teams. The role involves handling calls and emails, entering reservation requests, and assisting clients with exceptional service.

Responsibilities include scheduling chauffeurs, tracking trips, creating itineraries, and resolving issues while understanding pricing, vehicle types, and airport procedures.