Carrier Operations Coordinator - Pickup and Delivery

Forward Air Corp.; Groveport (OH); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid time off

Paid holidays

Telehealth

Job summary

Forward Air Corp. in Groveport, OH is seeking a Carrier Operations Coordinator to ensure shipments are picked up and delivered on time while maintaining accurate and timely system updates.

You will work closely with internal teams and carrier partners to deliver a smooth customer experience and support a career path in supply chain and logistics. This on-site role requires strong customer service, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• High school diploma or GED is required; undergraduate degree preferred.
• Experience in customer service, hospitality, logistics, or admin support preferred.
• Strong data accuracy and attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.
• Effective communication, both verbal and written.
• Willingness to learn and adapt.
• Discretion with sensitive information.
• Proficiency with Windows and Microsoft 365 applications.
• On-site availability at Groveport location.

Responsibilities

• Provide high-touch customer service to internal and external partners.
• Maintain accurate shipment data and documentation.
• Monitor carrier performance against timeliness and documentation standards.
• Enter proof-of-service data promptly after delivery.
• Verify proof-of-delivery is visible to customers within timeframes.
• Identify and report service issues or delays for resolution.
• Communicate professionally with internal teams, terminals, and carriers.
• Coordinate vendor and terminal team interactions to minimize handoff delays.
• Review carrier invoices and flag discrepancies.
• Participate in initial investigations of lost or delayed freight.
• Maintain organized records across multiple systems.
• All other duties as assigned.

Skills

Customer service

Attention to detail

Multitasking

Written and verbal communication

Problem solving

Education

High school diploma or GED

Undergraduate degree preferred

Tools

Microsoft O365

Windows PCs

Teams/Zoom/Webex

Job description

Carrier Operations Coordinator - Pickup and Delivery

Groveport, OH, United States

Job Info

• Job Identification 42247
• Job Schedule Full time
• Locations 6700 Port Road, Groveport, OH, 43125, US
• Job Category Operations: Individual Contributors
• Job Category Logistics and Transportation
• Job Function Operations

Job Description

The Regional Carrier Service Coordinator (Logistics Customer Service) serves as a primary point of contact to ensure shipments are picked up and delivered on time, while maintaining accurate and timely system updates. They monitor performance and elevate issues as needed to maintain a high level of service. Working closely with internal teams and external partners, they are central to delivering a smooth and reliable customer experience. This is an excellent entry point for individuals looking to build a career in supply chain and logistics.

Responsibilities

• Provide high-touch customer service to internal and external partners.
• Maintain accurate shipment data, including proof-of-service and delivery documentation.
• Monitor carrier performance against key expectations and metrics, including timeliness and documentation standards.
• Ensure proof-of-service data is entered promptly (e.g., within 30 minutes of service completion).
• Verify proof-of-delivery documentation is visible to customers within required timeframes.
• Assist in identifying and reporting service issues, delays, or exceptions for resolution,
• Communicate professionally with internal teams, terminal personnel, and carrier partners.
• Coordinate vendor and terminal team interactions to minimize handoff delays.
• Review carrier invoices and flag discrepancies based on contractual guidelines.
• Participate in initial investigations of lost or delayed freight and elevate as needed.
• Maintain organized records and ensure data accuracy across multiple systems.
• All other duties as assigned to meet evolving business needs.

Qualifications

• Education: High school diploma or GED equivalent required; Undergraduate degree from an accredited college or university preferred.
• Experience: Previous experience in customer service, hospitality, logistics, or administrative support preferred (including internships or part-time jobs).
• High degree of customer service with a desire to go above and beyond for customer satisfaction.
• Strong attention to detail with the ability to follow processes and maintain data accuracy.
• Ability to manage multiple tasks and stay organized in a fast-paced environment.
• Effective communication skills, both verbal and written.
• Reliable attendance and strong work ethic with a willingness to learn
• Demonstrated discretion and confidentiality in handling and protecting sensitive information.
• Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)
• Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with travel for related meetings/events.

WHAT WE OFFER

• Compensation: Competitive base pay based on experience, industry/geographic benchmarks and internal equity. Some positions may be eligible for incentive pay programs and/or equity-based incentives. Pay ranges published on job boards are not provided nor verified by the Company.
• Health: Medical and Pharmacy insurance; Health Savings Account (HSA); Vision; Dental; Life and Disability; Critical Illness; Accident Indemnity; Hospital Indemnity; On-demand telehealth via Teladoc; Employee Assistance Program (counseling and financial/lifestyle coaching).
• Wealth: 401(k) retirement savings plan with employer match; Employee stock purchase program; Flexible Spending Account (FSA); Commuter Benefits; LegalEASE legal coverage.
• Time: 7 paid holidays and generous Paid Time Off (PTO) tiers ranging from 10–25 days annually.
• Culture: A collaborative, transformation-driven, solutions-first environment full of "can do" attitude and "will do" work ethic.

ADDITIONAL INFORMATION

• Agencies: The Company does not accept unsolicited outreach from third parties. Absent an agreement signed by internal Talent Acquisition and Procurement, and a documented request from Talent Acquisition to submit candidates for a specified requisition, we will not approve payments to any third party.
• Work Authorization: Within the United States, the Company is an E-Verify employer. Unless otherwise indicated, U.S.-based workers must be legally authorized to work in the U.S. without sponsorship, including but not limited to F-1, H-1, H-2, L, J, and TN visas, etc.
• Diversity, Equity and Inclusion (DEI): The Company is proud to be an equal opportunity employer . Applicants will be considered without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.
• Reasonable Accommodations: Physical/mental requirements are listed only to identify where potential accommodations may be needed, not as qualification standards. In compliance with applicable laws and regulations (including ADA, ADEA, and FMLA), accommodations may be available to qualified individuals unable to perform essential duties without them. Additional requirements may apply to meet legal, regulatory, and Company standards.