Dispatch Representataive

Leon Medical Center; Miami (FL); Presencial; USD 36.000 - 48.000; Jornada completa

Descripción de la vacante

Leon Medical Center is seeking a Transportation Coordinator to manage inbound calls, coordinate patient transportation needs, and communicate with drivers and hospital partners. You will update routes, determine transportation mode (wheelchair or standard), and ensure timely pickups for SNF appointments.

Ideal candidates have a valid Florida driver’s license, excellent organizational and communication skills, and bilingual English/Spanish abilities.

Formación

• Must have valid state driver’s license with at least 3 years of driving experience.
• Strong organizational and communication skills are essential.
• Fluency in English and Spanish is required.
• Ability to work independently and stay motivated.
• Flexible schedule and reliable attendance are required.
• Commitment to compliance, ethics, and confidentiality in all duties.

Responsabilidades

• Takes inbound calls to change Transportation information within Medi Connect.
• Communicates with the Customer Service Help Desk and Medical Assistants as warranted.
• Notifies External Transportation Coordinator (ETC) when patients are ready for pickup.
• Adds patients to Transportation Route for same-day transportation needs.
• Assesses transportation needs and communicates appropriate transport type to arrange changes.
• Handles inbound calls from Customer Service, Care Coordination, and providers.
• Maintains regular communication with drivers regarding patient pickups and route assignments.
• Covers Urgent Care on weekends to report and add patients to routes.
• Assists Transportation Supervisors with daily paperwork and clerical tasks.
• Handles hospital discharge transportation coordination and trip creation/communication.

Conocimientos

Driver's license

Bilingual EN/ES

Organization skills

Communication skills

Independent worker

Flexible schedule

Educación

High School Diploma/GED

Descripción del empleo

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Takes inbound calls from Customer Service to change Transportation information (Quadrants, Address, Transportation Preference or related Demographic changes) within Medi Connect.
2. Communicates with the Customer Service Help Desk and Medical Assistants as warranted
3. Communicates to the External Transportation Coordinator (ETC) any LMC-MCT/ TA patients are ready to be picked up.
4. Adds patients to the appropriate Transportation Route for any same day transportation needs for scheduled SNF Appointments.
5. Assesses patient for transportation need determining LMC Special / Regular or MCT Wheelchair transportation and communicates that information to the Transportation Receptionist to execute changes.
6. Handles inbound calls from Customer Service, Care Coordination, Service Assessment, patients and outside Providers.
7. Communicates regularly with drivers for added patients added to their Routes.
8. Covers Urgent Care on Weekends to report patients for Pick up and add patients to Driver Routes.
9. Assists the Transportation Supervisors on a daily basis with paperwork and general administrative and clerical tasks.
10. Receives inbound calls from the Hospital Representatives regarding Hospital discharge transportation- determining the appropriate mechanism for Transportation either LMC Wheelchair or MCT/ TA. For LMC transports they create the Trip and for MCT they communicate that information to the External Transportation Coordinator (ETC).

What We’re Looking For

• Valid and clear state driver’s license (minimum of 3 years)
• Strong organizational and communication skills
• Ability to work independently and stay motivated
• Flexible schedule and reliable attendance
• Fluency in English and Spanish
• High School Diploma/GED
• Commitment to company compliance, ethics, and confidentiality