Dispatch & Order Management Specialist — Customer Care

Lightcurve; Centralia (WA); Hybrid; USD 30,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

PTO 4 weeks

Career growth opportunities

Job summary

Lightcurve in Tacoma, WA, is seeking an Order Management and Dispatch Specialist to oversee the processing of service orders and coordinate field scheduling. You will ensure accurate billing records, update order systems, and communicate with internal and external customers on status and next steps.

In this role you will support cross‑functional teams, monitor order trends, and mentor junior staff as needed. The position offers hybrid or remote work options and a comprehensive benefits package.

Qualifications

• Experience navigating IVUE and solid foundational knowledge regarding Lightcurve services and facilities.
• A natural drive to understand and stay informed on technological trends in telecommunications and broadband industry.
• Must possess a strong commitment to precision and accuracy with a meticulous approach to tasks and processes.

Responsibilities

• Ensure accurate processing and fulfillment of incoming orders and tickets
• Manage schedules for field technicians
• Communicate effectively with customers regarding order and ticket status
• Maintain and update order management systems to track progress and resolve issues
• Manage and support company projects
• Support cross-functional teams by providing timely information and assistance as needed
• Oversee dispatch operations, optimizing resource allocation to enhance efficiency and customer satisfaction
• Collaborate with others to provision and resolve order issues to ensure smooth service onboarding
• Monitor and analyze order trends and feedback to identify areas for process improvement
• Train and mentor junior team members, providing guidance on best practices in Order Management and Dispatch
• Demonstrate perseverance to successfully complete company projects
• Proactive communication of solutions to improve processes

Skills

IVUE knowledge

Customer service

Problem solving

Communication

Team collaboration

Attention to detail

Tools

Order management systems

Field technician scheduling tools

Job description

Lightcurve in Tacoma, WA, is seeking an Order Management and Dispatch Specialist to oversee the processing of service orders and coordinate field scheduling. You will ensure accurate billing records, update order systems, and communicate with internal and external customers on status and next steps.

In this role you will support cross‑functional teams, monitor order trends, and mentor junior staff as needed. The position offers hybrid or remote work options and a comprehensive benefits package.