Dispatch Operator I

Hunterdon Health; Bartles Corners (NJ); On-site; USD 25,000 - 31,000; Part time

Job summary

HHS Hunterdon Healthcare System Inc. in Flemington, NJ is seeking a part-time switchboard operator to manage incoming, outgoing and interoffice calls, and provide timely alerts of codes and alarms.

You will log changes, relay information to on-call physicians, and support practice answering services, using a computerized system and Microsoft Office for record-keeping.

Qualifications

• High School Diploma or equivalent.
• Ability to operate a switchboard and handle multiple calls.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Immediately responds to codes and alarms per procedures.
• Answers, transfers, and directs incoming calls via switchboard.
• Relays call information to on-call physicians promptly.
• Updates on-call changes and logs pertinent information.
• Checks updates, emails, and shares minute-by-minute call info.

Skills

MS Office

Excellent communication

Switchboard operations

Education

High School Diploma

Job description

HHS Hunterdon Healthcare System Inc. , 2100 Wescott Drive , Flemington , NJ

Part-time

Hiring Range: $18.00 - $22.50 Hourly

PositionSummary

Operates the HMC switchboard to extend and handle incoming, outgoing and interoffice calls by using a computerized database. Answers and alerts staff of emergency codes and alarms. Maintains the smooth flow of communication traffic and effective communications and alarm responses. Provides answering service for HMC practices.

Primary Position Responsibilities

1.Immediately responds to and follows department/HMC procedures for all codes and alarms.

2.Answers, transfers, and directs incoming calls using a computerized database for information access.

3.Relays Answering Service call information to on-call physicians as soon as possible.

4.Updates changes to on-call and records all pertinent information in Switchboard Office logs and notes.

5.Checks departmental daily updates, shares relevant minute to minute call information, checks e-mail and responds accordingly.

Qualifications

Required:

High School Diploma or Equivalent

Minimum Years of Experience (Amount, Type and Variation):

Preferred:

Previous telephone phone experience is strongly preferred. Previous experience in a medical office. Medical Terminology experience.

Knowledge, Skills and/or Abilities:

Required:

• Above basic computer proficiency in Microsoft Office Suite.
• Must possess excellent communications skills.
• Comfortable working in a fast paced environment and able to accept new information and protocol easily.

Preferred:

Previous Switchboard, Call Center and heavy phone experience

Hunterdon Health is committed to providing a competitive benefit package to our employees. Benefitofferings vary based on status and may include but not be limited to medical, dental, vision, family forming, paid time off, tuition reimbursement, and retirement savings.

The hiring range listed is the potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement. When determining an applicant’s hourly rate and/or base salary, several factors may be considered as applicable (e.g., years of relevant experience, education, internal equity, and specialty).