Dispatch Operations Supervisor

Horizon Services, LLC; Lower Providence Township (PA); On-site; USD 48,000 - 72,000; Full time

Job summary

Horizon Services, LLC is seeking a Dispatch Service Supervisor to direct and coordinate the activities of customer service dispatch, ensuring adherence to quality standards and deadlines. You will train staff, establish schedules, maintain customer records, respond to inquiries, and collaborate with Purchasing, Quality Control, Warehouse, and field personnel to resolve issues.

A minimum of two years of office or customer service experience and strong interpersonal and computer skills are

Qualifications

• Two years of office or customer service experience required.
• Professional appearance and strong interpersonal skills.
• Ability to train or instruct employees in job duties or policies.
• Ability to plan and schedule work and meet deadlines.

Responsibilities

• Supervise the work of customer service/dispatch personnel to ensure adherence to quality standards, deadlines, and procedures.
• Develop and maintain professional relationships with Purchasing, Quality Control, Warehouse, branch office personnel, and customer account representatives to resolve issues efficiently.
• Supervise Dispatch/Customer Service personnel to correct errors or problems.
• Train employees in job duties or company policies.
• Implement departmental policies, procedures, and standards with management.
• Establish and maintain customer files and storage as necessary.
• Respond to customer concern inquiries promptly.
• Determine schedules and assignments based on priority and personnel skill.
• Monitor employees' work levels and performance.

Skills

Customer service

Team leadership

Interpersonal skills

Communication

Time management

Analytical skills

Problem solving

Microsoft Office

Scheduling software

Tools

Dispatch software

CRM software

Job description

Horizon Services, LLC is seeking a Dispatch Service Supervisor to direct and coordinate the activities of customer service dispatch, ensuring adherence to quality standards and deadlines. You will train staff, establish schedules, maintain customer records, respond to inquiries, and collaborate with Purchasing, Quality Control, Warehouse, and field personnel to resolve issues.

A minimum of two years of office or customer service experience and strong interpersonal and computer skills are