Dispatch Operations Lead

A1 Garage; Phoenix (AZ); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Paid Time Off

Weekly Pay

Internal promotion opportunities

Company swag

Job summary

A1 Garage is seeking a Dispatch Supervisor to lead the daily dispatch team, optimize technician schedules, and ensure efficient shift coverage. This hands-on leader will coach dispatchers, monitor KPIs, and escalate complex issues to the Dispatch Assistant Manager.

You will oversee day-to-day dispatch operations, support onboarding and training, and collaborate across Dispatch, Technicians, Customer Service, and Leadership to keep operations moving smoothly.

Qualifications

• 3–5 years of experience in dispatch, scheduling, call center, or service operations; residential trades experience preferred.
• At least 1 year of lead, coaching, or supervisory experience preferred.
• Demonstrated ability to direct daily work, assign priorities, coach employees, and reinforce team accountability.
• Ability to coordinate complex schedules and make sound decisions in a fast-moving environment.
• Excellent organization, judgment, follow-through, and attention to detail.
• Strong written and verbal communication skills with a professional, customer-focused approach.

Responsibilities

• Lead & Oversee Daily Dispatch Operations: Direct the day-to-day work of the dispatch team by assigning priorities, confirming coverage, and providing clear direction.
• Monitor service demand, technician availability, routing, capacity, and job status; rebalance schedules in real time to support timely service and minimize downtime.
• Serve as the first point of escalation for scheduling conflicts, service delays, technician concerns, and customer-impacting issues.
• Resolve issues within assigned authority and promptly elevate unresolved, high-impact, or recurring matters to the Dispatch Assistant Manager.
• Provide hands-on dispatch coverage when needed while maintaining oversight of the team, schedule flow, and shift priorities.

Skills

Dispatch & Scheduling

Leadership/Coaching

Communication skills

Problem-solving under pressure

Tools

ServiceTitan or similar dispatch platform

Microsoft Office (Excel, Word, Outlook)

Job description

A1 Garage is seeking a Dispatch Supervisor to lead the daily dispatch team, optimize technician schedules, and ensure efficient shift coverage. This hands-on leader will coach dispatchers, monitor KPIs, and escalate complex issues to the Dispatch Assistant Manager.

You will oversee day-to-day dispatch operations, support onboarding and training, and collaborate across Dispatch, Technicians, Customer Service, and Leadership to keep operations moving smoothly.