Dispatch Operations Director: Lead & Scale Growth

Driver Provider; Phoenix (AZ); On-site; USD 180,000 - 240,000; Full time

Job summary

The Driver Provider is seeking a Senior Director of Operations to lead and elevate our day‑to‑day transportation operations with an immediate focus on Dispatch. This is a hands‑on leadership role in a fast‑moving environment, tasked with building structure, accountability and operating discipline to support growth.

You will oversee core operational functions, starting with Dispatch, and create proactive, measurable processes that empower managers and reduce escalations.

Qualifications

• Significant progressive leadership in transportation, logistics, dispatch or time‑sensitive service environments.
• Experience leading managers and multi‑layer operational teams.
• Strong understanding of dispatch operations, scheduling and real‑time service execution.

Responsibilities

• Lead day‑to‑day Dispatch and operational managers with coaching and accountability.
• Establish roles, decision rights and escalation protocols for clarity and ownership.
• Evaluate dispatch workflows, staffing models and schedules to align with demand.
• Build operating rhythms: daily communications, leadership meetings and performance reviews.
• Develop and manage operational KPIs related to service, staffing, response times and reliability.
• Identify recurring problems, root causes and sustainable solutions; prevent repeats.
• Strengthen cross‑department coordination (Dispatch, Fleet, Safety, Client Services).
• Develop leaders who can independently run their areas of responsibility.

Skills

Leadership

Dispatch operations

Transportation

KPIs

Staffing planning

Cross-functional

Decision making

Job description

The Driver Provider is seeking a Senior Director of Operations to lead and elevate our day‑to‑day transportation operations with an immediate focus on Dispatch. This is a hands‑on leadership role in a fast‑moving environment, tasked with building structure, accountability and operating discipline to support growth.

You will oversee core operational functions, starting with Dispatch, and create proactive, measurable processes that empower managers and reduce escalations.