Dispatch Manager – Fleet Operations Lead

Cowan Systems, LLC; Aberdeen (MD); On-site; USD 65,000 - 90,000; Full time

Job summary

Cowan Systems, LLC in Aberdeen, MD is seeking a Dispatch Manager to lead the daily execution of customer freight delivery and oversee the assigned fleet. You will partner with the Operations/Terminal Manager to solve problems, implement systems, and support our drivers to meet safety and service standards.

The role requires 2 years of dispatching CDL A drivers, strong communication, coaching, and the ability to balance cost, schedule, and safety.

Qualifications

• Bachelor's degree preferred or substituted with 4 years of similar experience.
• 2 years of dispatching CDL Class A truck drivers
• Computer applications experience and proficiency in Microsoft Office
• Working knowledge of DOT, OSHA and related safety regulations
• Excellent customer service, problem solving, and decision making skills
• Ability to develop a working knowledge of all terminal operation aspects
• Travel may be required as dictated by the customer/business
• Frequently required to sit, stand, walk, talk, hear, operate a computer keyboard, and speak on the telephone. Must occasionally lift and/or move up to 10 pounds
• Customer Focused: Passionate drive to meet the needs of our customers and offer unique solutions that deliver on their expectations
• The ability to motivate and lead drivers to meet and exceed the customers’ expectations and the goals of the company
• Self-starter willing to quickly adapt, prioritize, and organize. Ability to manage a process from start to finish
• Ability to set clear expectations and work with others to accomplish specific goals
• Effective and professional verbal and written communication skills
• Strong organizational skills and attention to detail

Responsibilities

• Direct and indirect reports consisting of Professional Drivers.
• Schedule: 4 Night Rotating 6PM-6AM
• Dispatch a fleet and manage real-time freight and drivers with data accuracy
• Maintain driver relationships and onboard new drivers (12-week onboarding)
• Review driver scorecards and ensure performance and income goals
• Audit driver manifests for pay accuracy and workload balance
• Communicate policy changes to the fleet
• Participate in driver mentoring and appreciation activities
• Oversee fleet of drivers and ensure proper training
• Coordinate pre-trip inspections with drivers
• Coach on productivity, customer care, attendance, and company rules
• Develop driver performance plans with HR and the Terminal Manager
• Confirm driver plans with drivers including special load requirements

Skills

Dispatch CDL A drivers

Customer service

Communication

Leadership

Problem solving

Education

Bachelor's degree or 4 years experience

Tools

Microsoft Office

Job description

Cowan Systems, LLC in Aberdeen, MD is seeking a Dispatch Manager to lead the daily execution of customer freight delivery and oversee the assigned fleet. You will partner with the Operations/Terminal Manager to solve problems, implement systems, and support our drivers to meet safety and service standards.

The role requires 2 years of dispatching CDL A drivers, strong communication, coaching, and the ability to balance cost, schedule, and safety.